Customer Care Agent

Application Deadline: 30 June 2025

Department: Support Functions

Employment Type: Permanent

Location: Acres

Description

Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and a leading fuel supplier. We endeavor to approach the status quo of an established industry with fresh eyes, and empower our people develop and to deliver change through innovation.  Our values underpin every interaction we have, whether with colleagues, customers, suppliers and the communities in which we operate.  It is these values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships.  
Greenergy’s core business in Ireland is the importation, distribution and sale of fuel and convenience products. These products are sold to a wide range of customer channels, including industrial, commercial, agricultural, domestic, wholesale and forecourt retail.  Greenergy acquired Inver Energy in 2017 and recently acquired Amber Petroleum. The company has a network of over 100 branded forecourts operating under the Inver and Amber brands and currently operates 18 convenience stores under both a company-owned company-operated model and a company-owned dealer-operated model

Amber Petroleum is hiring for a Customer Service Agent for our office in Acres Fermoy.

Based in Fermoy and reporting directly to the Depot Manager, this role is ideal for someone who enjoys an interactive role dealing with customers both over the phone and face to face. The role of Customer Care/Sales Agent is an all-encompassing role which is customer centered but also involves raising orders, processing payments, invoicing and providing support to the delivery team and other departments when required.

Key Responsibilities

• Manage inbound and outbound calls in a timely manner
•  Respond to the needs of customers and provide a personalized service
•  Build sustainable relationships and engage customers by going the extra mile
•  Process orders, payments and applications(Budget payers, standing orders)
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Evaluate customer complaints/problems and provide timely solutions to them
• Manage online web orders
• Provide Customer service at our front desk 
• Manage filing, mailing, correspondence and other office admin duties
•  Seize opportunities to upsell products and services
•  Call clients and customers to inform them about the company’s new products, services and policies

Skills, Knowledge and Expertise

• Previous experience as a Customer Care Agent 
• Customer Service 

Benefits

• EAP 
• Cycle To Work Scheme 
• Employee Discount App 
• Employee Fuel Card Offering At Employee Rates 
• Bonused based on KPI's
• Competitive Salary