Customer Success Manager

At Daxko, we’re on a mission to help our customers build stronger communities through the power of technology. As a Customer Success Manager, you’ll play a key role in making that happen—partnering closely with our customers to help them get the most out of our solutions and achieve meaningful results.
This is a relationship-driven, consultative role where your work directly impacts customer success, satisfaction, and long-term growth. If you enjoy building trust, solving real business challenges, and helping customers thrive, you’ll feel right at home here.

What you’ll do:

As a Customer Success Manager, you’ll serve as a trusted partner to your customers—guiding them from onboarding through long-term success.

• Build strong, lasting relationships with your customers and serve as their primary point of contact
• Proactively connect with customers through regular check-ins to understand their goals, challenges, and overall experience
• Help customers align their business objectives with Daxko’s products and services
• Monitor customer health and engagement, identifying risks early and taking action to keep customers on track
• Lead product training sessions and share best practices to drive adoption and value
• Support subscription renewals and identify thoughtful opportunities for customers to expand their use of Daxko solutions
• Use data and insights (like NPS, adoption, and churn indicators) to guide recommendations and improve outcomes
• Partner closely with Sales, Service, and Product teams to advocate for your customers and resolve challenges
• Share customer feedback to help shape product improvements and internal strategies

What you bring:

You’re someone who leads with empathy, builds trust easily, and approaches challenges with curiosity and confidence.

• A customer-first mindset with a genuine interest in helping others succeed
• Strong communication and relationship-building skills—you listen well and explain ideas clearly
• A proactive, consultative approach to problem-solving
• Comfort working with data to identify trends and make informed recommendations
• The ability to quickly learn and confidently speak to technical products
• Strong organization and time management skills—you can balance multiple priorities effectively
• A collaborative mindset and the ability to thrive in a fast-moving environment

Experience that sets you up for success:

• Bachelor’s degree in Business, Communications, Marketing, or a related field—or equivalent experience
• 4+ years in a customer-facing role such as customer success, account management, professional services, or support
• Experience working with CRM and customer success platforms (like Salesforce or Gainsight)
• Familiarity with Daxko products (ReClique Core, Daxko Operations, Spectrum, Club Automation, Zen Planner, or Motionsoft) is a plus

Nice to have:

• Experience in the fitness or SaaS industry
• Exposure to customer success metrics, retention strategies, or risk management practices 

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.
Some of our favorites include:🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options💪 Monthly fitness reimbursement🤑 401(k) matching🍼 New-Parent Paid Leave👖 Casual work environments🏡 Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.
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