Digital Operations Manager

Position Title:

Digital Operations Manager

Position Type:

Fixed Term (Fixed Term)

Hiring Range:

$82,600-$85,400

Pay Frequency:

Annual

A. POSITION PURPOSE

The Digital Operations Manager plays a crucial role in managing the digital technologies, processes, and procedures used by the Enrollment and Operations team, and School of Law more broadly. As the primary webmaster for the School of Law, this role will oversee day-to-day operations of the website as well as long-term strategy. This work will be performed in close collaboration with Law Digital Media and University Marketing. The Digital Operations Manager will also perform critical functions within the operations of Charney Hall. This includes serving as the primary back-up for the Charney Hall building manager and the development or maintenance of various digital systems used within the operations function. They will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate trainings and completing new employee onboarding. This position is situated within the Enrollment and Operations team, and may need to work on some nights and/or weekends. This position reports to the Sr. Director of Law Finance and takes additional direction and guidance from the Assistant Director of Enrollment and Operations.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

School of Law Website Management

• Serves as primary webmaster for School of Law website

• Oversees the management, maintenance, and long-term-strategy of the Law School website to ensure accuracy, functionality, and alignment with University best practices.

• Serve as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance, and accessibility issues. 

• Establish and implement routine update schedule and manage regular updates and projects with key stakeholders, such as faculty, Deans, and department heads

• Responsible for maintaining operational elements of website

• Facilitate regular training for web working group on Terminal4 (T4) usage, and provide timely updates on T4 functionality

• Collaborates with Law Digital Media as well as University Marketing and Communications team on branding and visuals

• Works closely with Assistant Director for Digital Media on website planning and implementation of new website organization

• Implements regular updates to department pages

• Troubleshoots website issues

• Attend university-wide web meetings and trainings

School of Law Operations 

• Acts as primary user of Salto access system, resolving issues that arise with door locks and individual employee or student access

• Maintains access-related documentation

• Monitors Charney Ops delegated inbox to manage building maintenance, access, or other issues that arise

• Develops, in coordination with the Building Manager, an efficient operations ticketing system

• Acts as primary back-up for Building Manager

• Acts as a valuable member of the Enrollment and Operations team, working closely within all Enrollment, Operations, Finance, and HR functions of the school of law

• Manages Webinar and/or Zoom events for Enrollment and Operations for internal and external audiences

• Provides assistance for all activities and events related to the functions of the Enrollment and Operations Office, potentially including nights and/or weekends

School of Law Onboarding

• Collaborates with Law Technology and University-wide Academic Technology to fulfill new employee IT needs

• Creates and manages faculty and staff profiles on the School of Law website.

• Provides high-touch customer service to new employees in understanding how to use law school programs/applications, in addition to physical technology in Charney Hall 

Digital Asset Management

• Serve as the primary point of contact for system updates, integrations, and troubleshooting across all supported digital tools.

• Develops and maintains