Jobs and Careers
BR
Manager, Digital Operations
Brooks RunningUnited Statesfull_timeVerifiedPosted 21 Mar 2025
💰 $210,680/yr($131,662/yr – $210,680/yr)
About the role
Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: · Runner First We act in the best interest of the runner · Word is Bond We do what we say we’ll do · Champion Heart We give our all in everything we do · There is no “I” in RunWe stay generous with our humanity · Keep MovingWe find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
Digital Products is a dynamic team of business, product, technology and design specialists who are passionate about the Brooks Running customer. We’re looking for a passionate Digital Operations leader who can collaborate, create and apply operational best practices in all our digital and omni-channel experiences within Brooks Running. This is a leadership role at Brooks, reporting to the Director, Digital Products. This role collaborates and partners with other functional leaders including product, marketing, and technology. As our Manager of Digital Operations, you will be a player/coach responsible for leading a small team of digital operations engineers and systems analysts. The ideal candidate excels at using leadership skills, technical acumen, data, and operations best practices to continuously deliver quality releases and a stable website experience for Brooks Runners.
Do you thrive in a growth environment? Do you view ambiguity and competing priorities as exciting challenges to overcome with your strategic thinking? Do you love to advocate for Runners, for the Digital Operations discipline, and for your team, with business and creative partners at multiple levels? We want you to have influence across the organization, and your exceptional communication skills will help you do that.
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: · Runner First We act in the best interest of the runner · Word is Bond We do what we say we’ll do · Champion Heart We give our all in everything we do · There is no “I” in RunWe stay generous with our humanity · Keep MovingWe find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
Digital Products is a dynamic team of business, product, technology and design specialists who are passionate about the Brooks Running customer. We’re looking for a passionate Digital Operations leader who can collaborate, create and apply operational best practices in all our digital and omni-channel experiences within Brooks Running. This is a leadership role at Brooks, reporting to the Director, Digital Products. This role collaborates and partners with other functional leaders including product, marketing, and technology. As our Manager of Digital Operations, you will be a player/coach responsible for leading a small team of digital operations engineers and systems analysts. The ideal candidate excels at using leadership skills, technical acumen, data, and operations best practices to continuously deliver quality releases and a stable website experience for Brooks Runners.
Do you thrive in a growth environment? Do you view ambiguity and competing priorities as exciting challenges to overcome with your strategic thinking? Do you love to advocate for Runners, for the Digital Operations discipline, and for your team, with business and creative partners at multiple levels? We want you to have influence across the organization, and your exceptional communication skills will help you do that.
Your Responsibilities:
- Digital Product Operations
- Cascade Digital Operations priorities to team, lead planning of “the how” to execute and ensure successful delivery of objectives
- Accountable for the 24x7x365 severity 1 response for BR.com, including on-call responsibilities
- Work with internal team and external partners to continually reevaluate and refine departmental procedures and processes for maximum efficiency, accuracy and quality when it comes to code release processes and procedures
- Optimize automated jobs that move data from Brooks systems to 3rd party systems and vice versa
- Lead projects to facilitate Digital Products/Digital Operations efficiency via process improvements and leveraging systems to automate, communicate and clarify processes
- Drive consistency and standardization across the Digital Products & Digital Operations team and ensure standard operating procedures and guidelines are documented and followed to deliver consistent outcomes
- Play a key role in establishing and implementing process documentation to create team consistency and alignment, creating guidelines and supporting materials for processes for Digital Products Digital Operations and external cross-functional teams
- Recommend changes to policies/processes and establish procedures that affect Digital Products Digital Operations and/or cross-divisional functions
- Identify and escalate gaps in resourcing across your teams to inform resource planning and headcount decisions
- Play an integral role in leading change management and resourcing to scale Digital Products Digital Operations
- Design department/company policies as required by business and/or regulatory needs
- Leverage your experience to provide thought leadership to the team with troubleshooting, problem-solving and best practices
- Lead direct reports effectively in line with company values and culture by mirror
People Management
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