Customer Success Associate - epocrates

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Customer Success Associate – epocrates 

We are looking for a Customer Success Associate to join the Account Management team within our epocrates division. Your job will be to support our Customer Success Managers with client campaign activities across our top pharmaceutical accounts. But enough about us; let’s talk about you. 

You are a multi-tasker who is responsible, accountable and results driven. You are able to communicate in a clear, concise, and professional manner. You are able to monitor progress of performance and can change your approach accordingly. You can identify key industry segments and associated characteristics.  

The Team: epocrates, Inc., an athenahealth company, is recognized for developing the #1 medical application among U.S. physicians for clinical content, practice tools, and health industry engagement at the point of care. epocrates has established a loyal network of more than one million health care professionals, including 50 percent of U.S. physicians, who routinely use its intuitive solutions to help streamline workflow and improve patient care. More than 1 million healthcare providers rely on epocrates and there are significant investments being made in product technology and innovation, and this year is a fantastic opportunity for marketing to re-energize the brand for customers, users and prospects. We are looking for the right candidate to help us reach our full potential this year and in the future.  

Job Responsibilities 

•  For assigned book of business, responsible for the successful fulfillment and completion of all client media buys within original contract terms from kick-off through campaign close.  Ensure all client and internal compliance processes are followed for the development of HCP mobile marketing tactics. 

• Manage and present timelines and status reports for assigned projects (inclusive of contract, campaign, financial, and performance data).  

• Manage a high volume of projects under tight deadlines with the ability to prioritize/time manage. 

• Learn, document, and update client regulatory review SOPs.  Obtain regulatory system access, complete required trainings, and manage submissions to ensure successful campaign fulfillment. 

• Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved. 

• Make recommendations for improvement to campaign fulfillment, internal processes, or tactics in support of extraordinary results. 

Typical Qualifications 

• Bachelor’s Degree required

• 2+ years of professional experience 

• 1+ years of specific experience in pharma account management or marketing agency experience is highly preferred 

• Strong ability to multi-task in a fast-paced environment 

• Strong ability to be responsible, accountable and results driven 

• Excellent communication skills 

• Excellent organization and documentation skills 

• Knowledge of marketing related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus 

• Experience using ad tech platforms and project management software a plus 

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