Senior Sales-Revenue Operations Manager

Senior Sales-Revenue Operations Manager

Location: Hybrid in New York City (3 day in-office requirement)

Qualifications: 

• 5 years of experience in revenue operations, sales operations, or related roles within a PLG based company.
• Working knowledge of Sales tech stacks including Salesforce, Outreach, Gong, Seismic, Apollo, etc
• Strategic thinker with a proactive and results-oriented mindset.
• Proven track record of driving revenue growth and operational efficiency in a high-growth environment.
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Experience with Lead/Account scoring, prioritization, and routing
• Proficiency in analytics tools such as Tableau
• Proficiency in Excel/Google Sheets
• Basic understanding of SQL
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.

Bonus points:

• Certified Salesforce Administrator

A day in the life and how you'll make an impact: 

• Process Optimization
  • Develop key processes across the Melio Customer Lifecycle, such as account handoff and cross-functional coordination, to enhance efficiency and customer satisfaction.
  • Collaborate with Sales and Customer Success leadership to drive strategy and solutions needed to accelerate growth.
• Strategic Program Development / Project Management
  • Consult with GTM leadership to develop and optimize strategic operational processes for maximum productivity and capacity.
  • Partner with leadership to set goals, targets, and customize team reports and dashboards for performance monitoring.
  • Own and drive program management for internal projects, including software implementation and upgrades.
  • Plan and coordinate aspects of projects from initiation to delivery, managing resources, progress tracking, and documentation.
• Data Analytics and Reporting
  • Ensure data quality between data warehouse and GTM tooling, troubleshoot data issues, and communicate findings to stakeholders.
  • Analyze large datasets to gather insights for key business decisions and develop reports and dashboards to track KPIs
  • Own the end-to-end revenue operations process, including sales forecasting, pipeline management, and revenue reporting.
• Technology Optimization and Implementation
• • Manage scoping, implementation, and optimization of sales technology solutions, including CRM systems, sales automation and enablement platforms.

About the team: 

The Sales-Operations team thrives on tackling complex challenges fast-paced and collaboratively. You’ll have the opportunity to work on diverse operational projects and collaborate with a talented team of Operations colleagues and other partners across various departments, including Salesforce, Enablement, and Sales/Customer Success. This role will play a critical part in optimizing our revenue operations processes as the Sales-Revenue Operations Manager, with a focus on Product-Led Growth (PLG) initiatives. The ideal candidate will have a strong background in revenue operations, with expertise in PLG strategies and a passion for driving business growth through operational excellence. They will also have a deep understanding of sales processes, data analytics, and technology management, with a proven track record of delivering results in a fast-paced environment.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
  • The annual base salary range for this position is $130,000 - $145,000 with an additional bonus component.
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental lea