Telecom Engineer

Overview

Are you ready to take your telecommunications expertise to the next level? Join our dynamic team as a Telecom Engineer, where you'll be at the forefront of designing, implementing, and maintaining cutting-edge voice, video, and data communication systems. Reporting to the Unified Communications Infrastructure Manager, you'll play a pivotal role in ensuring our communication services are reliable, secure, and high-performing. If you have a passion for innovation and a proven track record in leading within the unified communications domain, we want you to help us support our organization's evolving business needs. Step into a role where your skills will shine and make a real impact!

 

Here's some of what you will be doing:

• Telecommunications Engineering and Design:
• Design, implement, and maintain complex voice and data communication systems, including VoIP, UCaaS, and other related technologies, specifically supporting contact center operations.
• Troubleshoot and resolve complex issues related to voice, video, and data communication services impacting contact center performance.
• Participate in the evaluation and selection of new telecommunications technologies and service providers, with a focus on contact center needs (e.g., ACD, IVR, CTI integration.
• Develop and implement strategies to improve performance, reliability, and security of voice and data communications for contact center
• Unified Communications Expertise:
• Demonstrate deep expertise in Cisco Unified Communications Manager (CUCM) and other relevant technologies with a focus on contact center features (ACD, IVR, CTI integration).
• Strong understanding of unified communications platforms (e.g., Microsoft Teams, Zoom Phone) and their contact center capabilities.
• Experience with advanced voice and data networking protocols (e.g., SIP, RTP, QoS) as they relate to contact center operations.
• Project Leadership and Execution:
• Lead and execute complex telecommunications projects, including system upgrades, migrations, and new deployments related to contact center infrastructure.
• Manage project timelines, budgets, and resources effectively.
• Ensure projects are delivered on time, within budget, and to the required level of quality, meeting contact center performance objectives.
• Documentation:
• Create and maintain comprehensive documentation for telecommunications systems, including physical and logical network diagrams, with a specific focus on contact center infrastructure.
• Publish technical documentation to explain the operation and function of voice, video, and data communication solutions, emphasizing their role in supporting contact center operations.
• Mentorship & Collaboration:
• Mentor junior engineers and provide technical guidance to other Team
• Collaborate effectively with other teams within the organization, including IT, engineering, business units, and contact center
• Communicate effectively with stakeholders at all levels, including executive

Here's some experience we are seeking: 

• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Industry certifications (e.g., Cisco CCNP Collaboration, relevant UCaaS certifications) are highly desired.
• 5+ years of experience in telecommunications or a related field, with a strong emphasis on contact center technologies.
• Deep expertise in Cisco Unified Communications Manager (CUCM) and other relevant technologies with a focus on contact center
• Strong understanding of VoIP, SIP, and other voice communication protocols as they relate to contact center operations.
• Experience with unified communications platforms (e.g., Microsoft Teams, Zoom Phone) and their contact center capabilities.
• Strong understanding of networking concepts and protocols as they relate to contact center infrastructure.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
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What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a n