Mortgage Collections Representative 12-9 EST (Temp-to-Hire)

Overview

This is a temporary-to-hire position with the potential to transition into a permanent role. It is a W-2 employment opportunity. The assignment duration is three months (90 days), with the possibility of extension or conversion to a full-time role, contingent upon business requirements. We are seeking a skilled and detail-oriented professionals with 2 + years of collections experience to join our dynamic team.

 

Are you an experienced collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Loan Counselor I. The ideal candidate will enjoy working with clients both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. 

 

In this role, you will…

 

• Offer solutions to customers who are delinquent on their mortgage loan
• Establish communication with an authorized party
• Use an advanced telephony system
• Make decisions to resolve the customer’s home loan concerns
• Gather critical data and enter on a servicing platform
• Promote the customer experience

 

You possess …

 

• The ability to demonstrate exceptional listening skills, while displaying professionalism and empathy for our customer's individual needs and situations
• A welcoming and friendly phone presence
• An ownership approach to every situation
• An ability to utilize the resources at hand to resolve the customer’s home loan concerns
• The analytical ability to match the appropriate solution to the customer’s hardship
• A proficiency in short hand to memorialize customer conversations on the servicing platform
• A desire to educate the customer on ways to self-serve
• The willingness to perform at the highest standard

 

About us …

LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.

 

Responsibilities

• Promote the customer experience by offering high-quality solutions to customers who are delinquent on their mortgage loan • Gather critical data, enter on a servicing platform, and make decisions to resolve customer home loan concerns • Use an advanced telephony system and engage in inbound and outbound customer communication in a call center environment • Process payments and evaluate accounts for customers up to 60 days delinquent • Perform financial interviews to offer solutions/opportunities for the customer to avoid serious delinquency • Update the system of record with information received from each customer interaction • Perform all duties in accordance with company policies, procedures, and state/federal laws • All other duties as assigned

Qualifications

• High School Diploma or equivalent required • 1 year of customer contact experience, collections, loss mitigation, or other mortgage-related experience preferred • Strong computing and typing skills • Proficient in basic mathematics • Ability to learn company policies, procedures, and state/federal laws • Excellent analytical, communication, and negotiating skills • Ability to work well on a team within a structured environment • Aptitude to use a telephony system • Demonstrated ability to provide attention to detail and concern for accuracy/consistency in results

 

 

 

ESSENTIAL FUNCTIONS

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the