Ops Supervisor - TRD

POSITION SUMMARY: Within a division, the Operations Supervisor – TRD is responsible for supervising a team of Lead Operators, Operators and/or General Laborers who contribute to the efficient operation of the TRD. The Operations Supervisor – TRD also is responsible for ensuring that TRD operating plans are adhered to, production goals are achieved and the TRD is operated in a manner consistent with the stipulated applicable permit. The Operations Supervisor – TRD works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement; ensure adherence to all accident prevention programs; and lead operations to ensure compliance with all safety, environmental, operating, regulatory, accounting and ethics standards.

PRINCIPAL RESPONSIBILITIES:

Safety:

• Understands and provides leadership to achieve and communicate about safety goals and objectives.
• Works to remove unsafe conditions or situations from, or related to, the TRD and other areas of the operational site.
• Partners with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees; implements and maintains an effective loss control and safety program.
• Engages assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Customer Experience:

• Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interacts with customers to solve and rectify any issues and improve the overall customer experience.
• Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency:

• Establishes productivity goals where needed; ensures adherence to operating standards; and manages labor hours and TRD expenses per established and agreed upon plans.
• Executes other operational plans to help achieve or exceed the division’s budgeted goals.
• Understands, supports and executes service delivery while actively supporting maintenance and the operational role in equipment quality and maintenance.

Employee Engagement:

• Creates a collaborative, communicative team environment and drives employee engagement with the Company.
• Builds and develops talent on the team, understands employees’ career goals and provides coaching to get employees ready for advancement within the Company.
• Performs other job related duties as assigned or apparent.

QUALIFICATIONS:

• Participation in the Company’s management trainee program.
• Previous experience in the waste services industry.
• Experience in labor relations.
• Certification as may be required by regulation for TRD supervision.

MINIMUM REQUIREMENTS:

• High School Diploma
• Minimum of 1 year of lead or supervisory experience.

Bonus Plan Details (if applicable):

Bonus - Annual Incentive ("MIP") Target, 10% Annual

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without re