Director, GSOC

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively planning, managing and coordinating all activities in the Global Security Operations Center, and Philadelphia Campus Security Operations Center. Manages professional employees, supervisors, business support/technical staff and contract security services. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops process and procedures to implement functional strategies. Also responsible for the direct management of contract security personnel. Gives oversight and guidance to all security department members and programs.

Job Description

Core Responsibilities

• Develops and effectively applies established practices that comply with regulatory guidelines and standards

• Manages a team including security officers, contract service providers, and other external security workgroups; Leads, coaches, and develops the SOC team to include defining staffing requirements, recruiting, hiring, training, performance development, and staff retention.

• Establish a rigorous training program for all GSOC personnel, to include planned and unplanned drills, personnel development, and both in-house and third-party development.

• Leads in the search for relevant applications to manage risk identification to Comcast assets to include applications compatible with a GIS platform.

• Leads in the management of emergency incidents, including but not limited to medical, fire, critical incidents, and personal employee emergencies as received.

• Retools, manages, and motivates a team in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency.

• Captures workload and system key performance indicators (KPI) and other data to accurately capture GSOC and SOC activities.

• Oversees internal audits to assure that organizational personnel are adhering to established policy and practices and recommend appropriate action to correct deficiencies.

• Supports the Protective Operations team and all Comcast Security teams during company-sponsored events, executive security and investigations as required.

• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.

• Assists in developing and improving security awareness and loss prevention programs.

• Ensures that personnel records, reports, approvals, filings, schedules, written orders, etc. are maintained as required.

• Manages, compiles and reviews budgets for the GSOC program using actual performance, previous budget figures, expense reports, and other data sources to control funds and provide for proper financial administration. Tracks contracting costs and needs, managing statement of work efforts. Ensures GSOC program manages costs effectively, projects future budget needs, improves services received and meets schedule demands for service delivery.

• Must be able to conform to the company’s key operating principles, especially excellent customer service.

• Works flexible hours and is available on call 24/7 as situations warrant.

• Consistent exercise of independent judgment, discretion, and integrity in matters of significance.

• Must be able to work nights and weekends as well as variable schedule(s) as necessary.

• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and ser