Technical Business Analyst

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

Overview

As a Technical Business Analyst (Nuvolo), you will serve as a critical bridge between business stakeholders, end users, and technical teams to define, document, and validate requirements for implementations or enhancements of the Nuvolo Connected Workplace Platform. Nuvolo supports enterprise asset management, facilities and space management, clinical engineering, maintenance operations, work-order workflows, space utilization, and more — all within an integrated, configurable workplace management system.

You will gather and analyze business and functional needs, map them to Nuvolo/ServiceNow modules and configurations, and produce clear, structured documentation. You will create user stories and technical system integration specifications. You’ll also track deliverables against schedule, manage changes, help mitigate risks related to requirements or data/workflow design, and ensure that project outputs meet stakeholder expectations, compliance requirements, and operational goals.

Your contributions will help transform complex facility, asset, and service-management needs into practical Nuvolo/ServiceNow configurations—enabling improved operational efficiency, data integrity, and compliance.

Key Responsibilities

Requirements Elicitation, Mapping & Analysis

• Engage with stakeholders, facility/asset managers, clinical engineering, maintenance staff, contractors, and end users to gather business, functional, and operational and technical requirements related to asset management, system integration, maintenance, space allocation, work orders, preventive maintenance, inventory, and facility services.
• Translate business and operational requirements into technical specifications, user stories, configuration requirements, and acceptance criteria targeting Nuvolo modules (e.g., Asset Management, Work Order Management, Space/Facility, Maintenance, Preventive Maintenance, Field Service).
• Analyze complex technical and business problems and develop data-focused user stories with acceptance criteria and technical specifications to implement system integrations.
• Refine user stories with the development team detailing out clear acceptance criteria that can be used to establish the definition of done for each story.
• Demonstrate completed user stories at the end of each sprint to key stakeholders

Nuvolo Configuration & Process Design Support

• Work with configuration specialists and technical teams to map requirements into Nuvolo/ServiceNow configuration design: data models, workflows, statuses, roles/permissions, maintenance schedules, space management rules, inventory tracking, assets/work orders, etc.
• Help design standard operating procedures (SOPs), business processes, and workflow diagrams to align with Nuvolo/ServiceNow’s capabilities.
• Review and validate proposed workflows or configuration plans for accuracy, compliance, and operational feasibility.

Documentation & Governance

•  Create and maintain comprehensive documentation in plain, clear language, including:
•  Functional and technical requirements
•  Process maps and workflow diagrams
•  Configuration requirements and business rules
•  Data definitions and data model diagrams
•  Requirements traceability matrices
•  SOPs for users, administrators, and maintainers
•  Own documentation as a deliverable—ensuring clarity, consistency, and accessibility across stakeholder groups (business, technical, operations).

Data & Workflow Validation, Testing Support

• Support testing efforts (system testing, user acceptance testing) by validating that Nuvolo/ServiceNow configurations meet documented requirements and business rules.
• Verify data integrity, referential data (asset IDs, location codes, maintenance history), configuration settings (work order statuses, user permissions, space/asset associations), and workflow performance.
• Collaborate with data or support teams to ensure proper data migration, data mapping, and configuration migration when implementing or updating Nuvolo/ServiceNow modules.

Other Duties as Assigned

Requirements

• Proven experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role