Client Engineer

As a client engineer at Posh, you're on the frontlines of ensuring the best possible product for our clients. You'll partner with client success managers, clients, and other engineering teams across the company to understand client problems, devise solutions, and work to implement them directly. Our conversational AI powered chatbots enhance the client experiences provided by credit unions and banks across the United States. This is possible because of the work our client engineers deliver to ensure our products meet their specific needs.

You Will:

• Build innovative software to improve upon bot deployments and our client experience
• Develop relationships with our clients & partner channels
• Assist technical pre-sales conversations and discovery
• Be a strong teammate to our sales teamHelp the broader team prioritize which solutions are ready for productization
• Work closely with other engineering teams to align on the product vision

Requirements:

• English Fluency
• 5+ Years developing software in a client-facing role
• Experience with SaaS, GCP, Kubernetes, CI/CD
• Strong grasp of Python
• Comfort within fast-paced and less-structured integration efforts
• Fundamental understanding of client-server relationship and  REST APIs
• Comfort with a variety of different software environments, tools, APIs, programming languages, etc.

Bonus points:

• You thrive as part of a team
• You like varied challenges
• Strong business acumen and storytelling skills
• Background in Sales/Solutions Engineer or as a Technical Consultant
• Experience in banking or conversational AI
• Strong communication skills
• Experience working with GCP
• Understanding of tools and technologies such as SSO (SAML/OpenID Connect), VoIP (SIP), network architecture and security,  React/Typescript

About PoshWe’re on a mission to power a billion helpful banking moments, and we’re using cutting-edge conversational AI to do it. Our platform powers digital assistants like Citadel’s Adel, TruWest’s Trudy, Salem Five’s Sally, and dozens more. We arm any financial institution with the capability to provide an exceptional, conversational customer experience regardless of their assets under management or the communities they serve.
This is an incredibly exciting time to consider joining Posh. In November 2021, we closed a $31mm Series A venture round that will allow us to continue investing in our product and people. In 2022, we doubled our team size from 35 to 70, and we increased our customer base by four times.  We have big goals, and we’re looking for people to help us achieve them. Why we're a great place to join- We value growth. We want you to be smarter and more capable than the day you joined. To that end, we celebrate regular “growth days” for you to learn what you want.- We’re building this together. We’ve designed our teams to be cross-functional, and we know a diversity of perspectives is required for success.- We value you. We offer competitive compensation (cash and equity), benefits, and employee perks.- Our technology is cutting-edge. We ship fast and always look for opportunities to improve our product.- Our customers love our products. It’s the reason we’re growing, and the inspiration for new product ideas.- We make mistakes. Building a company is hard, and we don’t get everything right every time.