Jobs and Careers
ET
Client Services Representative
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 25 Jun 2026
💰 $46,000/yr($34,000/yr – $46,000/yr)
About the role
We are seeking a dedicated, compassionate, and highly motivated Customer Service Representative to support our team on second shift. This role is ideal for someone who thrives in a fast-paced emergency environment, enjoys helping both people and pets during stressful situations, and can remain calm, organized, and professional overnight.
Schedule and Compensation
- 2nd shift; rotating schedule
- Week 1;
Monday 1p-7p
Tuesday 1p-7p
Wednesday 1p-1a - Week 2
Monday 1p-7p
Tuesday 1p-7p
Saturday 1p-1a
- Week 1;
- Starting pay: $17-$23/hour
- Overnight shift differential: +$2/hour for hours worked between 8:00 PM and 6:00 AM
- Weekend shift differential: +$2/hour
- Differentials do not stack
- Previous client service/customer service experience required; veterinary or medical experience preferred
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment
- Proficiency with office software and systems
- Excellent verbal and written communication
- Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff
- Shift Differential Available
- Uniform Allowance
- Quarterly Bonus Opportunity
- Paid Time Off
- Employee Pet Discount and Stipend
- 401K
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
Responsibilities include:
- Managing high-volume incoming phone calls and client communication
- Greeting and assisting emergency and specialty clients
- Supporting front desk and administrative hospital operations overnight
- Maintaining accurate medical and client records
- Collaborating closely with veterinary technicians, assistants, and doctors
- Assisting with patient intake and emergency workflow coordination
- Maintaining organization, cleanliness, and professionalism throughout client-facing areas of the hospital
- Supporting clients through emotionally sensitive situations with compassion and discretion
Why Join Care Center?
Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.
Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.
Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!
Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.
Dayton, OH
Kettering, OH
Centerville, OH
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, a
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s