Sales Operations Manager

Systech International is a trailblazer in safeguarding global supply chains through digital traceability, serialization and compliance. As the first company to introduce the world to product serialization, we’re celebrating 40 years of product innovation and setting global standards for a range of industries, including pharmaceuticals, medical devices, nutraceuticals and consumer packaged goods. Today, as a proud part of Dover Corporation, a diversified global manufacturer and solutions provider, we continue to lead the industries we serve by delivering cutting-edge technology that secures brands, combats counterfeiting, and ensures product integrity worldwide.  

As the Sales Operations Manager, you will be a strategic partner to the sales leadership team, responsible for enhancing the productivity and effectiveness of the sales organization. You will leverage your expertise in both sales operations and sales enablement to streamline processes, manage and optimize our tech stack, provide crucial data and insights, and develop high-impact training and resources. This role is critical to scaling our sales efforts and achieving consistent, data-driven revenue growth.  

 

Responsibilities:

 

Sales operations responsibilities: 

• Process optimization: Analyze and refine the end-to-end sales process to identify and remove bottlenecks and improve overall efficiency. 
• CRM and tool management: Serve as the administrator for the company's customer relationship management (CRM) system (e.g., Salesforce) and other sales tools. Manage integrations, data hygiene, and system functionality. 
• Performance reporting and analytics: Track and analyze key sales metrics, such as pipeline growth, win/loss rates, and quota attainment. Create and maintain dashboards to provide sales leadership with insights for decision-making. 
• Sales forecasting: Work closely with sales leaders to develop accurate sales forecasts and assist with territory planning and quota setting. 
• Cross-functional collaboration: Partner with marketing, finance, and product teams to ensure alignment on go-to-market strategies, pricing, and operational execution.  

 

Required skills and qualifications:

• Proven experience in a Sales Operations or Sales Enablement role, with a track record of driving process and performance improvements. 
• Strong analytical and quantitative skills with the ability to interpret data, identify trends, and develop actionable insights. 
• Expertise in managing and optimizing sales technology, with specific proficiency in CRM systems (e.g., Salesforce). 
• Excellent communication, presentation, and project management skills. Ability to influence stakeholders and manage projects across multiple teams. 
• Experience in developing and delivering engaging training materials and programs. 
• Preferred:  
• Bachelor's degree in Business, Marketing, or a related field; or equivalent practical experience. 
• Familiarity with standard sales methodologies (e.g., MEDDIC, SPIN) is a plus.  

 

Key attributes:

 

• Strategic thinker: Capable of understanding high-level business goals and translating them into tangible sales processes and enablement strategies. 
• Data-driven: Uses metrics and data analysis to inform decisions and measure the effectiveness of initiatives. 
• Exceptional communicator: Clearly and effectively conveys complex information to both technical and non-technical audiences. 
• Problem-solver: Proactively identifies issues and implements creative, scalable solutions to enhance productivity. 
• Strong collaborator: Works effectively with cross-functional teams to achieve shared objectives.  

• Acts in a manner consistent with the Dover Values.  

 

You’ll only be the right candidate if you are aligned to our values and culture:   

 

• Is visionary and understands how to execute o