Senior Customer Implementation Consultant

Senior Customer Implementation Consultant – US – New York or remote

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

What we need…

YOOBIC is looking for a Senior Customer Implementation Consultant to join our Customer Implementation & Services team on our US team.

As a Senior Customer Implementation Consultant, you will lead complex enterprise software deployments for some of the world's largest retailers and frontline organizations. You will partner with executive stakeholders to understand their business, translate operational requirements into scalable platform configurations, and guide customers from project kickoff through successful go-live and long-term adoption.

This role extends well beyond traditional project management. We are looking for someone who enjoys solving business problems, designing scalable solutions, configuring enterprise software, and serving as a trusted advisor to customers. You'll combine consulting, solution design, technical configuration, and delivery leadership to ensure customers realize measurable business value from the YOOBIC platform.

Success in this role requires someone who is equally comfortable facilitating executive workshops, configuring software, leading enterprise implementations, and collaborating cross-functionally with Product, Engineering, Customer Success, Sales, and Support. Just as importantly, you'll help elevate how we deliver implementations by sharing expertise, improving processes, and contributing to the continued growth of our Implementation organization.

What you'll do…

• Own the successful delivery of complex enterprise implementations from discovery through go-live, serving as the primary strategic advisor throughout the engagement.

• Partner with customer stakeholders to understand business processes, operational workflows, organizational structures, and technical requirements.

• Translate business, functional, and technical requirements into scalable solution designs and platform configurations aligned with implementation best practices.

• Configure the YOOBIC platform and validate solutions

• Lead customer workshops focused on solution design and business process mapping, but also on governance and change management.

• Guide customers toward best-practice solutions by balancing business objectives with platform capabilities

• Manage project scope, timelines, risks, dependencies, and executive communications throughout the implementation lifecycle.

• Deliver administrator and business user platform training

• Contribute to the evolution of our implementation methodology by identifying opportunities to improve delivery processes, documentation, tools, and best practices.
  

What you have...

• 5+ years of experience leading enterprise SaaS implementations in a customer-facing implementation, professional services, solution consulting, or technical consulting role.

• Demonstrated success delivering complex software implementations involving multiple business stakeholders, cross-functional teams, and executive sponsors.

• Experience translating business, functional, and technical requirements into scalable software configurations.

• Strong project management skills.

• Experience configuring enterprise SaaS applications and designing solutions that align with customer business processes.

• Excellent analytical and problem-solving skills.

• Outstanding communication, facilitation, and presentation skills.