Senior Associate, Product Management-Mobile Account Opening

Senior Associate, Product Management-Mobile Account Opening

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build, and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking “why” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you!

About the Account Opening Apply Team: 

The Consumer Bank division has been on a high-growth trajectory for the past decade and our core platforms and capabilities are undergoing major modernization initiatives to support the increasing scale of our business. The Account Opening workflow is no exception, as the process of applying for a Bank account creates a “first impression” of Capital One Bank’s digital experience for our prospective customers and must continue to support the Bank’s needs for speed of deployment, data quality and personalization at scale.

Role Overview:

The Mobile Account Opening Product Manager will oversee one frontend tech team and manage our customer-facing application experience across both Android and iOS for all Retail bank accounts. This role will be responsible for seamless conversion of customers from shopping (interest) to opening an account (intent) in our Capital One mobile app and ensuring that customers get the appropriate account application and cross-sell experiences. Our roadmap will include optimizing the application funnel, running experiments to increase applications, offering new Marketing offers and bundled product experiences, and modernizing our frontend account opening architecture.  

On any given day in the Bank you’ll be:

• Empowered. Part of a team driving the bank’s omni-channel acquisitions strategy responsible for setting and delivering an experience framework to grow our business through both digital and digital-human interactions

• Learning constantly. Work deeply with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions

• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Connecting creatively. Jump-starting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products, and just plain elbow grease

• Succeeding strategically. Solving the right problem and holding on the wrong one.

Here is what you will bring to the table:

• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos that led to better decisions.

• Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

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