Clinical Operations Manager

We’re building the next generation of our care delivery model and this role sits at the center of it! As we expand services, enter new markets, and support new clients and patient populations, you’ll help design the operational backbone that makes it all work.

You’ll be  at the intersection of service expansion, clinical operations, patient experience, and client partnerships, turning strategy into day-to-day operational reality. This is a highly hands-on, builder role for someone who thrives in ambiguity, enjoys creating structure from scratch, and cares deeply about improving how care is delivered. You will directly shape how patients experience care, how internal teams work together, and how we scale our operational capabilities. 

If you bring strong healthcare operations experience, love solving complex problems, and want to shape systems that work for patients, providers, and partners, we’d love to meet you!

What You’ll Do:

Clinical & Patient-Facing Operations

• Design, adapt, and refine core workflows and processes - for things like scheduling, referral management, authorizations, care coordination, and patient services.
• Build and report on key operational, quality, and patient experience metrics.
• Collaborate closely with Product, Clinical, Finance, and other stakeholder groups to ensure seamless patient journeys and high-quality service.
• Oversee clinic facilities, physical plant needs, and coordinate with landlords or vendors (including support with lease review and management).
• Drive operational projects and change-management initiatives tied to service expansion and strategic priorities.
• Identify opportunities to strengthen processes and scale new services effectively.

Client Implementation & Relationship Management

• Support new client implementation, including process design, workflow setup, systems connections, and training.
• Help manage ongoing client relationships; serve as a key partner for problem-solving, performance monitoring, reporting, and escalation support.
• Ensure service levels, reporting, and operational handoffs meet client expectations and internal quality standards.

Team Leadership & People Management

• Lead hiring, onboarding, and training  for your future team  to ensure people are set up for success from day one.
• Nurture a culture of collaboration, high accountability, and exceptional service.
• Establish and track team SOPs, SLAs, and performance metrics, ensuring clarity, consistency, and quality.
• Provide regular coaching and development, helping all people to grow.
• Deliver ongoing training as workflows change or new skills are required.
• Manage team coverage, escalations, and every day needs, ensuring smooth daily operations.

General Operations & Adaptability

• Operate confidently in new and undefined territory - this role is stepping into spaces the company hasn’t built before.
• Work autonomously and make sound decisions with limited direction, especially as priorities shift in real time.
• Anticipate gaps before they surface and build scrappy, scalable solutions as new services and capabilities come online.
• Roll with the punches in a fast-moving, evolving environment where responsibilities will change as we grow.
• Partner closely with leadership to translate broad strategy into practical, daily operational execution.

Schedule & Location:

This role is primarily remote, with a strong geographical connection to our Florida markets. We’re looking for someone based within reasonable proximity to Tampa, St. Petersburg, Fort Lauderdale, or nearby areas who is excited to travel and work onsite as needed (up to ~25%).

The typical schedule is 8:00am–5:00pm ET, with flexibility required - especially as we launch and support new markets across different time zones.

Requirements

• 6+ years of experience in complex, multi-site, speciality care delivery operations or a related operational role.
• People management experience, including supervision, hiring, coaching, and nurturing top-notch culture.
• Demonstrated ability to build operational or  patient-facing workflows and SOPs from scratch.
• Experience navigating client relationships, vendor management, or partner-facing responsibilities.
• Strong comfort working with data and metrics, including developing KPIs, building dashboards, and translating insights into action.
• High technical aptitude with EHR systems, workflow configuration, and operational technology tools.
• Familiarity with budget creation, resource planning, and financial stewardship.
• Excellent communication and rel