Director, Solutioning Management - Visa Direct

<h3>Company Description</h3><p>Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.</p><p>When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.</p><p><strong>Join Visa: A Network Working for Everyone.</strong></p><h3>Job Description</h3><p>Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.</p><p>Individuality fuels our brand and our global team we're proud that we are a talented team of +25,000 individuals with unique backgrounds, perspectives, and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.</p><p>So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.</p><p>If you think you could support Visa Direct as Solutioning management, Director, we want to hear from you – together, let’s make Visa a great place to work.</p><p>This role will report into the Sr. Director of Client Readiness for Visa Direct. The Solutioning management, Director is a client facing individual contributor role responsible for managing Visa Direct projects and Solutioning management for the new product capability with mid to high technical complexity.</p><p>The Solutioning management, Director will lead Solutioning management activities across various Visa Direct projects, e.g., identify, manage, and resolve project challenges and issues through collaboration and innovative solutions driving client partnerships and satisfaction. This position requires strong project management, analytical, and customer service skills. This role works independently and receives minimal guidance, with guidance only in the most complex situations. Responsibilities also include proactively identifying opportunities to improve and document processes, increase speed to market, efficiency, and overall service delivery.</p><p><strong><u>Responsibilities:</u></strong></p><p>· Provide Solutioning management and configuration support for a new capability launch for Visa Direct for banks: resolve issues, provide consultations, and problem solve the roadblocks</p><p>· Execute all milestones and deliverables in a timely manner; ensure customer expectations are met and exceeded</p><p>· Ability to demonstrate subject matter expert knowledge in Solutioning management and change management from a technical and/or operational perspective</p><p>· Coordinate directly with clients and internal stakeholders to understand Visa Direct card program set up requirements and facilitate new program installations, changes, conversions, and maintenance requests without customer impact</p><p>· Lead and/or participate in meetings and conference calls associated with Visa Direct projects and initiatives – including internal and/or external clients</p><p>· Provide responsive, accurate, and timely communications to internal and external stakeholders.</p><p>· Partner and present opportunities to clients and internal stakeholders with the objective of increasing performance and further educating clients on programs, configuration, system functionality, etc.</p><p>· Act as reviewer and approver for other analysts on client program changes</p><p>· Assess operational opportunities to increase service quality or efficiency within department.</p><p>· Prepare and maintain detailed project scoping documents, Solutioning management plans, status reports, and issues logs in support of initiatives</p><p>· Represent customer system and operational requirements to internal Visa organizations</p><p>· Effectively manage external and internal resources to ensure planned tasks are delivered</p><p>· Provide training and support to internal and external stakeholders, as applicable</p><p>· Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.</p><p><strong>This is a hybrid p