Academic Services Coordinator - College of Engineering - Electrical and Computer Engineering

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Department of Electrical and Computer Engineering ranks among the best in the country. Our research programs are at the forefront of the technologies that have changed the world we live in. Our interdisciplinary approach to education and research allows faculty and student across the university and beyond to collaborate on problems that have a significant impact on the world around us. The ECE Department, part of the College of Engineering, is a large and diverse academic community, and includes global research and teaching efforts through extensions of our Pittsburgh academic programs and research in Silicon Valley, Portugal, Africa, and Thailand.

The Department of Electrical and Computer Engineering (ECE) at Carnegie Mellon University (CMU) has an opening for an Academic Services Coordinator at the Pittsburgh campus. We are looking for a dynamic individual to add to our team. In this role you will report to the Director of Advising & Academic Services and will serve as an integral member of the Academic Services Center team. You will provide complex administrative and programmatic support to several key academic areas and processes. The ECE Academic Services Center (ASC) is a fast-paced center serving one of the largest departments at CMU. We are a world-class academic and research department and institution, seeking a highly motivated and reliable individual who excels at multitasking. This is an exciting opportunity to serve in a role that has a direct impact on our students and academic community.

Core Responsibilities:

• Primary course support contact for ECE instructors.
• Primary office coordinator for the Academic Services Center (ASC).
• Greet and engage with visitors in the ASC.
• Provide assistance with course material preparation, collection, distribution, and archiving.
• Work with ASC team to provide course scheduling support by using department and university systems to schedule various course meetings (e.g. open lab sessions, grading sessions).
• Hire and supervise the ASC team of student employees: both Tour Guides and Office Assistants.
• Monitor and respond to faculty requests through a ticketing system.
  Assist with grade entry.
• Help coordinate and maintain course information in Canvas, the University’s learning management system.
• Manage course material archives for ABET accreditation, and follow University disposal policies.
• Plan and coordinate end of semester class poster sessions and project demonstrations.
• Coordinate course-related purchases.
• Serve as a backup to other Academic Services Center team members
• Work with counterparts in other departments and other campus constituents to ensure smooth operations.
• Participate in the planning and implementation of student activities and events including the ECE Diploma Ceremony; attendance at the annual department ceremonies during Commencement weekend is a requirement of this position.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Associates degree or equivalent combination of training and experience preferred
• 5+ years of related experience with office administration and customer service processes or applications
• Experience working across teams and supporting multiple functions and people
• Proven working knowledge of office processes, and student/academic management systems and procedures preferred
• Excellent interpersonal, analytical, organizational, reasoning, and problem-solving skills
• Ability to interact effectively with a diverse faculty, staff, and student body
• Excellent verbal and written communication skills
• Strong knowledge of MS Office applications (Word, Excel, Power Point, and Outlook)
• Proven ability to work effectively on a team that cultivates a versatile and collaborative professional environment.

Requirements:

• Successful background check