Mid-Market Strategic Account Lead - TikTok Local Services

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.



In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.



At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.



We are looking for a Mid-Market Lead to drive growth and scale TikTok’s dine-in local services ecosystem. TikTok’s local services partnerships are a key lever for expanding platform adoption and delivering value to both users and merchants. In this role, you will own relationships with mid-market dine-in partners while coaching and leading a small team of account managers to execute scalable growth strategies.

The immediate focus will be on expanding and deepening partnerships with regional and growing dine-in partners, driving adoption, revenue growth, and operational excellence across TikTok’s platform.



Responsibilities

1. Lead and scale a team of Mid-Market Account Managers overseeing TikTok's Go. Provide coaching, guidance, and mentorship to drive both team and client success. Support your team’s career growth while fostering high performance.

2. Own revenue and growth outcomes for mid-market dine-in accounts. Translate topline targets into clear account strategies, operating plans, and execution priorities for regional and growing multi-location brands.

3. Serve as a primary partner to mid-market merchants, engaging key stakeholders to drive adoption, expansion, and retention. Align TikTok solutions with partners’ business objectives.

4. Collaborate cross-functionally with Marketing, Product, and Sales Operations to scale best practices, improve processes, and close performance gaps across the mid-market team.

5. Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.