Senior HR Service Delivery Specialist

St. Jude Children’s Research Hospital has an exciting opportunity for you. If you enjoy working in a fast-paced and growing environment and providing superior customer service, we have a Senior Human Resources Service Delivery Specialist available.

St. Jude is proud to leverage Workday as part of our commitment to delivering exceptional Human Resources (HR) services. This position plays a vital role in the HR Service Delivery Center, serving as the first point of contact for employee inquiries and contributing to the development of streamlined customer support workflows that enhance collaboration and automate processes across all HR teams.

Responsibilities

• Utilizing ServiceNow as the ticketing portal to resolve issues

• Escalating unresolved issues to Subject Matter Experts as needed

• Supporting HR operations at Tier 1 and Tier 2 levels in Workday and other HR systems

• Conducting documentation reviews

• Identifying process gaps within HR teams, and participating in data analysis to drive continuous improvement

• Additionally, this role fosters innovation by collaborating with team members to identify and implement efficiency enhancements

If you're passionate about making a meaningful impact through innovative HR solutions, we look forward to receiving your application and resume.

Minimum Education:

• High school diploma/GED required.

Minimum Experience:

• Minimum Requirement: 2+ years of experience in any HR-related area.

• Experience Exception: Bachelor's degree required with some experience in an HR-related area preferred.

• Working knowledge/familiarity with HRIS systems, HR laws, and state & local laws as applicable, preferred.

• Some experience with Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel), is preferred.

• Proven performance in earlier roles.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $26.00 - $45.50 per hour for the role of Senior HR Service Delivery Specialist.

Explore our exceptional benefits!

Diversity, Equity and Inclusion

St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/