Bilingual Remote Home Care Scheduler & Care Coordinator (English/Spanish) | $8/hr + Bonus | El Salvador & LATAM

Location: 100% Remote (Targeting El Salvador & LATAM)

Salary: $8.00 USD per hour + performance bonus 

Status: Full-time (40 hours per week | PST Time Zone)

Are you a master of logistics who stays calm when things get chaotic? 

CareWorks Health Services is a premier  mission-driven US-based home care provider. We are urgently seeking a highly proactive, exceptionally patient, and organized Bilingual Remote Scheduler & Care Coordinator to be the Logistics Master of our operations. 

This is a stable, high-impact Remote role for a professional who can manage complex scheduling while maintaining their composure. If you are seeking a legitimate, long-term remote job in El Salvador where your advanced English/Spanish skills and organization directly improve lives, this is your next career move. 

The Ideal Candidate: "The Calm in the Storm"

We are looking for a professional who embodies ownership and efficiency:

• Extreme Patience:  ou remain calm and composed when handling last-minute caregiver call-outs and unexpected scheduling emergencies. 
• Proactive Mindset: You are a strategic planner who anticipates client needs and caregiver gaps 24–48 hours in advance to prevent service interruptions.
• High-Level Organization: You are a master of multitasking, expertly prioritizing urgent tasks to maintain 100% service coverage without losing focus on critical details.

Key Responsibilities: Orchestrating Exceptional Care

As our Scheduler, you are the Command Center of our operations you are the vital link ensuring consistent, high-quality care. 

• Strategic Scheduling: Proactively manage the master calendar to ensure 100% service coverage. This includes filling open shifts, handling last-minute emergencies, and adjusting daily assignments in real-time. 
• Expert  Caregiver-Client Matching: Assess client needs and caregiver profiles to create "perfect matches" based on skills, personality, and availability, ensuring long-term satisfaction. 
• High-Volume Bilingual Communication: Serve as the primary English/Spanish liaison with clients, families, and caregivers via high-volume phone calls, emails, and SMS.
• Administrative Precision & Documentation: Maintain meticulous, real-time records in G-Suite and Slack, including detailed call notes, shift documentation, and tracking missed clock-ins/outs.
• Creative Conflict Resolution: Navigate scheduling friction points and unexpected scenarios with extreme patience, negotiating "win-win" solutions that maintain high-quality care standards.

What a Typical Day Looks Like (Phone and Computer Focused)

 In this role, you are the heartbeat of our daily operations. Your day will consist of: 

• Real-Time Logistics: Reviewing daily schedules and problem-solving emergencies, no-shows, or call-offs to ensure every shift is filled.
• Dynamic Communication: Coordinating with clients and caregivers via phone and SMS for shift updates, confirmation, and troubleshooting missed clock-ins/outs.
• Proactive Staffing: Calling active and inactive caregivers to verify availability and maintaining a "ready" talent pool for upcoming needs.
• Administrative Precision: Creating shifts, adding tasks, and documenting detailed call notes from discussions with teams, families, and care providers.
• Relationship Management: Making check-in calls to family members and clients to ensure their needs are met and they are happy with our service.
• Growth Support: Answering incoming and making outbound calls for new service inquiries to help more families receive care.
• Forward Planning: Ending each day by organizing the next day’s appointments and tasks to prevent future scheduling conflicts.

Performance Metrics

We believe in transparency. Your performance will be measured by: 

• Successful Matches: Maintaining a 95%+ quality match rate between caregivers and clients.
• Response Time: Covering emergency shifts in less than 1 hour.