Member Retention Lead (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)

Company Description

About the American Montessori Society 

The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than  20,000 individual members.  AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a vibrant, equitable, and evidence-informed approach for children and adults across diverse learning environments. standards, professional development, research, and community building.

AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization.

Reports to: Senior Director of Membership and Professional Development

Works Closely With: Marketing, Events and Finance teams

Classification: Full-time, Exempt

Hourly Rate Range: $60,000- $65,000/year

Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year and an All Staff retreat in July of each year. 

Employee must reside in one of the following states: 

Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas 

To Apply: Submit a resume and cover letter detailing why you would be a great fit for this role. Only complete applications will be considered. 

Note to the applicant:  Only shortlisted candidates will be contacted for an interview.  No calls please. Must be eligible to work in the United States.

Job Description

The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle. 

In this role, you will play a vital role in: 

• Strengthening member retention through proactive outreach, relationship management, and renewal engagement  

• Supporting a high-quality member experience across membership services, communications, and engagement touchpoints  

• Managing membership operations related to renewals, invoicing, event registration support, and member records 

Key Responsibilities: 

Member Retention and Renewal  

• Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members  

• Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention  

• Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making 

• Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies  

• Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations 

Member Experience and Engagement 

• Serve as a primary point of contact for member questions, concerns, and support needs 

• Monitor shared inboxes and ensure timely, clear, and helpful responses 

• Identify gaps in member understanding or engagement and recommend improvements 

• Support engagement initiatives including AMS Connect, Resource Library, and other member benefits 

• Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach 

Membership Operations Support 

• Process membership applications, renewals, and account updates with accuracy and timeliness