Physician and Provider Relationship Manager

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Primary Function/General Purpose of Position

In collaboration with Market President, the Physician and Provider Relationship Manager (PPRM) is responsible for incremental improvement of in-network utilization through growth in new patient referrals across the BSMH Product Portfolio.  The PPRM uses data to make informed decisions that guide a strategic call plan that delivers high impact face-to-face visits each month.   Through quantitative and qualitative analysis, the PPRM prioritizes areas of focus for market leadership to optimize product performance and achieve incremental growth.

***Hire must be local/driving distance to Cincinnati, OH. The PPRM will spend 70% of time in the field (covering their assigned geography) and can work from home the remaining 30%.

Essential Job Functions

• Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.

• Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.

• Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.

• Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients.

• Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.

• Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.

• Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.

• Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor’s degree in business, marketing, education, or communications (required)

Master’s degree in business, healthcare administration (preferred)

Work Experience

2 years experience in sales, customer service, education, or marketing (required)

Training

Formal Sales Training (preferred)

Clinical Training (preferred)

Skills

• Convene market leaders and facilitate growth discussion.

• Convent market physicians and providers, facilitating referral discussion.

• Using qualitative and quantitative analytics, complete assessment of product performance.

• Synthesize and summarize business intelligence to market and system leadership.

• Analyze data to create growth (call) plan to achieve KPI target for products in portfolio.

• Execute call plan by conducting and recording physician, provider, and influencer visits.

• Work collaboratively with department leaders to resolve issues and remove barriers.

• Obtain detailed knowledge of clinical and operational characteristics of products in portfolio.

• Understand and optimize use of Salesforce for documentation and report trending.

• Assess performance of peers through quarterly ride-a-longs.

• Schedule and plan physician networking events.

• Attention to detail

• Critical thinking

• Communication with referral sources

• Teamwork

• Conflict resolution

• Active listening

• Relationship building

• Facilitation

• Influencing change

• Collaboration

• Innovative, out of box thinking

• Executive presence

• Project Management

• Agile

• Follow up and follow through