Principal Program Manager - Hospitality Industry Expert - Commerce & Omni Channel Domain

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About the Job You're Considering

We are seeking an Executive-Level Program Manager with deep expertise in the hospitality and cruise industry. This role leads large, multi-workstream programs that improve operational efficiency, elevate guest experience, modernize technology investments, and strengthen overall business performance across properties, fleets, and global hospitality networks.

The ideal candidate is a strategic, cross‑functional leader with hands‑on experience in hospitality and cruise operations, where speed, consistency, and scalability are critical.   As an Executive Program Manager, this leader oversees daily operations of major engagements, ensuring high‑quality delivery while proactively managing risks, issues, and resources.   They integrate digital and physical commerce experiences across booking, loyalty, mobile, onboard services, and POS environments to deliver a seamless omnichannel guest journey, while maintaining strong, transparent communication with stakeholders at all levels and driving efficient execution through disciplined planning, organization, monitoring, and governance.

 

Your Skills and Experience

Your Skills and Experience:

• Bachelors Degree 
• 18+ years of Professional Program or Project management experience with specific Hospitality and Cruise expertise.
• Strong understanding of hospitality fundamentals including operations, service delivery, guest experience, and multi location or fleet management.
• Proven success leading large, cross functional programs across technology, operations, customer experience, and franchise or fleet organizations.
• Strong analytical and financial skills including KPI development, performance tracking, and data driven decision making.
• Excellent communication, stakeholder management, and change leadership skills in complex operational environments.
• Experience working with digital commerce, omni channel experience platforms, and core hospitality systems such as PMS, POS, CRS, RMS, and CRM

The base compensation range for this role in the posted location is: $142,200- $299,980

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreemen