Wendy's Facilities Supervisor - Southwest Michigan/Northern Indiana

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The Facilities Supervisor (FacSup) is responsible for providing a variety of facility services and oversight along with delivering excellent customer service. The (FacSup) efficiently manages multiple technicians and projects within their portfolio. Additionally, the FacSup maintains a safe and effective work environment that complies with best practices, regulations and laws. The Facilities Supervisor role is integral to the success of our company by supporting Restaurant Operations across our Corporate portfolio with direction from leadership.

Essential Functions:

• Responsible for supervising multiple Facilities Technicians, as designated by market size.
• Manage technician territory and responsibilities for efficiency.
• Manages and oversees technician workload at assigned sites and within CMMS platform (i.e., work scope, status, cost, labor, parts, quotes, replacement needs, etc.).
• Approve Technician timecards, credit card purchases, supply and stock purchases, etc.
• Develop and maintain working relationships with internal customers, outside suppliers and service providers.
• Oversee ordering and return of parts in a timely manner.
• Ensure adherence to safe work best practices including but not limited to; OHSA and regulatory compliance.
• Ensures assigned work orders and projects are completed promptly and to a high-quality standard.
• Provide comprehensive facilities assessments and analysis including but not limited to; existing condition, facility or equipment related issues, work order status, work completed, next steps and/or close-out actions.
• Communicate work order status updates and other critical information both through verbal and written communication to various levels within the Organization.
• Responsible for on-call scheduling of technicians for off-hour, weekend, and holiday emergencies.
• Responsible for responding to emergency situations with an appropriate level of urgency.
• Operate a company issued fleet vehicle.
• Attend staff meetings and other meetings as required.
• Other duties as assigned.

Knowledge and Abilities:

• A minimum of three years’ facilities experience required; QSR facilities experience highly preferred
• Strong knowledge of facilities operations
• Knowledge of strong basic trade skills including carpentry, plumbing, electrical, commercial cooking equipment, appliance repair and basic HVAC/refrigeration
• Knowledge of occupational hazards and safety precautions applicable to the work
• Knowledge of supervisory techniques
• Ability to plan, develop, and monitor work schedules to ensure efficient use of Technicians
• Ability to oversee and inspect facility projects
• Ability to communicate, monitor and ensure adherence to departmental goals including budget.
• Ability to troubleshoot and diagnose facilities issues to reduce downtime
• Ability to contribute to the development of processes and procedures
• Ability to demonstrate adaptability by learning new skills and being flexible with workload
• Ability to demonstrate critical thinking and problem-solving skills related to challenging facilities need
• Ability to demonstrate strong verbal and written communication skills
• Ability to provide leadership to Technicians to meet the expectations and the goals of the organization

Education: High School Diploma or equivalent required. Bachelor’s degree is highly preferred.

Experience:

• A minimum of two years’ facilities experience required.
• A minimum of two years QSR facilities experience highly preferred.
• Quick Service Restaurant (QSR) maintenance experience highly preferred (carpentry, HVAC, electrical, plumbing, refrigeration or appliance repair), Work order management systems and/or related business software.

Requirements: Valid Driver’s License without work restrictions; must pass MVR screening.

Working Conditions:

45-50 hours weekly, Physical Demands (Occasional lifting, climbing, standing, moving), May be required to wear protective clothing, such as earplugs and work boots. Frequent standing, walking, pushing, crawling, climbing, stooping, squatting, and repetitive arm motion requiring full shoulder/elbow/wrist/hand mobility.

This position may occasionally sit at a desk for periods of time.

Infrequent to occasional lifting, pulling, pushing, and carrying materials weighing up to 100 pounds.

Environmental: