Specialist, Program Management

At APL Logistics, we’re a company that focuses on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.

Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.

Right now, we’re looking for a new colleague to join our Program Management Team in the position of Customer Care Specialist. 

Main Responsibilities:

• Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
• Being primary customer contact for any daily process related question, problem, or support
• Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner 
• Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
• Support training relevant APLL internal teams in customer specific processes as per LP where needed
• Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

What we're looking for:

• Fluency in English is a must-have and Dutch would be a plus
• Strong analytical skills 
• Ability to translate data into a story and solution
• Previous experience in leading projects 
• Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
• Customer Centric attitude and mindset
• Strong understanding of IT and supply chain data structures
• Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.

 

We offer you:

• 13 months salary
• Participation in our global Cash Bonus Plan
• Pension Plan
• Regular trainings and excellent development opportunities within APL Logistics globally
• Working in an open team with a supportive working atmosphere
• Various benefits for birthdays, marriage, childbirth, long service as appropriate
• Office located in the city of Rotterdam by the river
• Hybrid working model
• Local and regional activities focused on employee engagement throughout the year