Manager, Clinical Operations

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

 

JOB OVERVIEW:
A Manager in Clinical Operations is responsible for overseeing the day-to-day management of the cardiac technician staff and ensuring the efficient operation of the Clinical service line at iRhythm. This role encompasses production management, quality assurance, direct staff supervision, staff development, and strategic contributions to the company’s operational goals that align with our core values.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Administer the day-to-day activities of the Clinical Operations service line, ensuring high-quality patient care and compliance with regulatory standards.

Team Management

• Manage daily operations of the cardiac technician staff, ensuring team performance meets department production, quality, and operational standards.
• Monitor staff performance, providing coaching, guidance, and recognition to foster a high-performance culture.
• Facilitate employee performance and corrective action processes, partnering with Human Resources and senior leadership to ensure timely resolution.
• Maintain team staffing via headcount management and collaborate with Talent Acquisition on all recruiting efforts.
• Track and evaluate staff performance metrics, recommending and implementing process improvements to meet or exceed quality and efficiency goals.
• Collaborate with Human Resources and senior leadership to assess staff performance and conduct formal performance reviews.
• Facilitate ongoing staff development by coordinating continuous education with clinical training teams to meet performance and quality standards.

Operations Leadership

• Oversee team budget, managing resources and additional hours required to achieve targets.
• Provide feedback and assist with process improvements aimed at enhancing operational efficiency.

• Manage production queues and troubleshoot operational issues to ensure departmental goals align with budgetary expectations.

• Contribute to strategic planning and leadership initiatives, working closely with management to achieve long-term goals.

• Ensure adherence to Department Operations Policies (DOP) and Procedures, as well as all corporate policies.
• Collaborate on cross-functional teams to support company-wide goals and initiatives, ensuring alignment with clinical, operational, and leadership teams.

Quality and Compliance

• Assist in planning, coordinating, and implementing quality management and improvement programs for the Clinical Operations service line.
• Ensure compliance with state and federal regulations.
• Collaborate with established committees to maintain and update current policies to reflect best practices.

Account Support

• Exhibit strong customer service and communication skills in providing effective account support.
• Assist with processing patient reports as needed and compiling production records for investigative review and account servicing.

EDUCATION & CERTIFICATIONS:

• Required:
• Current valid RN licensure (IL or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire.
• Preferred:
• BSN, BS in a related field, or equivalent experience

EXPERIENCE:

• A minimum of 2 years of supervisory experience in a production environment (nonexempt employee population preferred)
• Cardiac monitoring or a related field preferred
• Experience in employee development, clinical coaching
• Familiarity with regulated environments and quality assurance processes. FDA Medical Device industry experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Strategic, big-picture thinker with excellent organizational skills, adaptable to shifting priorities while maintaining attention to detail and commitment to high-quality patient care.
• Skilled problem solver with strong critical thinking abilities, capable of assessing issues and implementing effective solutions.
• Highly adaptable in a rapidly