Senior Content Designer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way.

You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you’ll love the chance to participate and run workshops and design crits.

Key Responsibilities

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content. 
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction. 
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.  
• Lead other content designers in developing user stories and providing guidance on priorities.
• Take part in crits and own content reviews and iterations across stakeholders from product to legal.

Required Qualifications

• Extensive experience with design software (Figma, Airtable, Miro)
• Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)  
• Experience in working with and improving business requirements 
• Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate 
• Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping
• Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right. 

Preferred Qualifications

• 5+ years experience in UX writing , UX Design or Content Design 
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira) 
• 2+ years experience in web and app experiences 
• 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts  and product managers
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
• Experience with writing for health behavior change
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.) 
• Knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful or similar 
• Portfolio should include work on digital products and/or services, service design or human-centered designs 

Education

Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English or Journalism.  Extensive work experience, academic work or certifications in user experience fields are also welcome. 

Anticipated Weekly Hours

Time Type