Night Housekeeper

Job Summary 

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

The Night Housekeeper / Room Attendant cleans and supplies guest rooms and public areas in compliance with policies and procedures, brand standards, and federal, state, and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.  Reports any deviations from policies, procedures, brand standards, and regulations to management.

 

Complies with all guest service basics, such as uniforms, name tags, and guest greetings.  Knowledgeable about hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.  Strive to exceed guest expectations with quality and timely service in a pleasant and friendly manner.

 

Essential Duties & Responsibilities

• Receive room assignments, priority room requests, keys, and supplies from housekeeping management. Review room assignments, and retrieve and stock caddie/cart to ensure all supplies, linen, and amenities are available to clean guest rooms properly.  Review the list for any special requests.   Turn in keys, properly store and secure caddie/cart and unused supplies at the end of shift.
• Responsible for cleaning guest rooms and public areas in each building.
• Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures, and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors, and walls, remove trash, place amenities, etc.  Perform quality check on the television, telephone, heating/air conditioning, and lights.
• Appropriate and proper use of cleaning equipment and supplies.
• Respond to and resolve housekeeping requests and complaints from guests.
• Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards 
• Promptly turn in to housekeeping management all articles left in guest rooms after checkout for entry into Lost and Found.
• Perform duties of Lobby Attendant, Turndown Attendant, or Laundry Attendant as assigned.
• On time and at work when scheduled and in proper uniform.

•  Report any incidents of guest dissatisfaction or unusual matters of significance to the manager/supervisor so that corrective action may be taken.

•  Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.  Check with the manager/supervisor before leaving work at the end of your shift.
• Perform special projects and other responsibilities as assigned.

Skills Required

The Company may consider an equivalent combination of acceptable education and experience, providing the knowledge, skills, and abilities cited below.

 

Education and Experience:

High school education or equivalent experience.  Guest service, basic accounting, and familiarity with hospitality industry practices are preferred.

 

Skills and Abilities:

Ability to understand and provide friendly guest service.  Understand and comply with proper cleaning techniques, procedures, and brand standards. Ability to operate a vacuum, mop, and properly use cleaning equipment and supplies.  Ability to timely complete assigned rooms, organize housekeeping cart, identify, and investigate issues and resolve basic matters.  Follow an appropriate course of action based on policies and procedures.  Attention to detail with good organizational and efficient time management skills. 

 

Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. 

 

Working Conditions & Physical Effort:

Physical work is a primary part of the job.  Work is normally performed in an interior hotel environment with cleanin