Security Clearance required:

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 

Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).  

 
What is the position? 
The Military OneSource Cloud Telephony Analyst conducts analysis of telecommunication performance metrics to assess network health and supports telephony engineering.   
 
What will I get to do?  

Specific primary responsibilities of the position include, but are not limited to:  

• Collects, integrates, analyzes, and interprets key Military OneSource telecommunications network performance metrics to assess network activity, health, and vulnerabilities.   

• Converts complex technical performance data into usable forms for use by contractor and client management. 

 
What qualifications do I need? 

Qualifications required for this position include:  

• US Citizen and fluent English speaker  

• Must possess current, active, DoD Secret security clearance  

• Bachelor’s degree with 10 years of experience in design, development, and analysis of telecommunications networks (additional 4 years of work experience may be considered in lieu of Bachelor’s degree) 

• Comprehensive experience with cloud-based VOIP telecommunications in a Contact Center environment   

• Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). 

 
What additional characteristics will help me thrive?  

Possession of one or more of the following certifications is highly desirable:  

• AWS Solutions Architect Professional 

• AWS Advanced Networking 

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their