Client Onboarding Lead Analyst (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications  and problem solving.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team Overview

The purpose of this role is to support to the Global TTS Onboarding Operations function through management of our Digital Transformation Programs.

Candidates would be expected to demonstrate proficiency in the areas of analytics, communications, strategic planning, financial control, human resources, program management and administration.

The role calls for organizational skills, flexibility, problem-solving ability, influencing, confidence in dealing effectively and sensitively with a wide range of people throughout the organization, and the ability to deliver to a high standard of execution in a fast paced and ever evolving environment.

A Lead Analyst would participate as part of the Global TTS Onboarding Operations group, partnering with key internal and external stakeholders to drive the vision and strategy of the business.

The role will involve regular contact/communication with a diverse set of stakeholders across the Businesses. The role will require proficient oral and written communication skills with an ability to collaborate well in a team environment.  The role will provide an opportunity to work on a diverse range of projects. 

What you will do:

• Execute against the Global TTS Onboarding Operations Transformation Strategy, inclusive of Operational Efficiency, Standardization, Digitalization and Commercialization of our core TTS Onboarding Platforms
• Effectively coordinate and partner with key business programs owners within the TTS Onboarding Transformation Team to provide line of sight/traceability of in-flight projects for the Global Head of Onboarding Change Management Governance, Strategy, & Analytics
• Provide executive level updates and summaries on the Onboarding Transformation team, programs, and productivity via PowerPoint, Excel and Outlook
• Perform business benefit review analysis on Onboarding investments for Operations productivity, reduction in touch points, reduction of risk related events, and client-visible systemic enhancements
• Review requirements via JIRA and provide feedback on behalf of Onboarding Operations, while communicating & connecting in the appropriate SME’s
• Coordinate with the Onboarding Operations BAU Analytics Team to provide data/metrics needs to Technology
• Lead certain projects end-to-end:  identifying and structuring the problem, analysing root causes, developing solutions, communicating project results, and getting buy-in for change
• Build collaborative and effective relationships with key regional partners in TTS Ops, Coverage, Product and Technology organization.
• Understand overall internal and external client data needs across multiple platforms & businesses to enable holistic, end-to-end views of our business and clients to achieve greater client satisfaction and ultimately driving Voice of Client survey scores up
• Perform “Deep Dive” data mining and Gap Analysis to identify data anomalies, determine root cause, build action plans, and execute them on-time and within budget with minimal management revisions

What we'll need from you:

• Experience in analysing and collating data/MIS from multiple sources into comprehensive Scorecards and/or dashboards to drive effective business decisions
• Experience performing business benefit analysis and setting organizational expectations & goals
• Proven ability to understand new technical and Product solutions in short time frame
• Experience in Financial Services, Account and Product Onboarding and Maintenance
• Demonstrated skills in integrating and transforming operational functions
• Familiarity of TTS Products an advantage
• Experience of work in a process driven environment
• Highly organized with program management skills
• Proficiency in Microsoft Office, particularly Microsoft Excel and PowerPoint

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of a