Production Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Production Engineering team provides technological infrastructure and operational support to accelerate innovation.  We explore, evaluate, and deploy emerging technologies to support our clients and passionate fans across every screen, service and format with new products and services to ensure our global audiences can enjoy WBD's programming around the world.

Your Role

Analyzes the business domain, documents its processes and systems, outlines business requirements and bridges the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match expected business value.

Your Role Accountabilities

• Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a MAC OSX and Windows environment. 
• Manage end user expectations and systems issues using technical and client service skills.
• Manage the fundamentals of IT security protocol (account administration, etc.) 
• Manage software license & hardware inventory tracking.
• Install and configure software as well as troubleshoot and repair malfunctioning software in a multi-platform environment. 
• Administer mail systems, system installation and configuration, printing systems, installation of third-party software. 
• Setup and upgrade computer systems in a networked environment with minimum end user interruption.
• Integration of devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems. 
• Proactively analyze existing processes, identify areas for improvement and propose achievable solutions.
• Manage break-fix expectations with staff and effectively communicate changes accordingly.
• Research and recommend hardware and software solutions as needed. 
• Troubleshoot and repair or arrange for repair of defective computer equipment. 
• Identify and recommend solutions to technical issues as needed. 
• Document and communicate system support issues with end users, staff, and management. 
• Work with a team of engineers, development teams and operators in a collaborative, team-oriented environment and address critical problems through to resolution.

Qualifications & Experiences

• Bachelors degree or equivalent relevant work experience in the technology space
• Minimum of 3 years of experience in installing and troubleshooting MAC and Windows OS
• Software installation and configuration experience
• Studio technology experience is a plus, but not required

This is a hybrid position. Working onsite at the Burbank, CA campus 3 days per week is required. Relocation assistance is not offered for this role.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic info