Associate Clinical Systems Analyst

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The University of Miami Health System "UHealth" IT Department has an opportunity for a full-time Associate Clinical Systems Analyst to work at the Sole Mia Medical Center. 

The Associate Clinical Systems Analyst, works to ensure the clinical computer information systems in the UHealth system are working efficiently and effectively. The analyst provides necessary experience and knowledge to ensure all aspects of clinical applications and systems development, build and implementation. The Clinical Systems Analyst 1 analyzes, defines and applies technical knowledge to solve complex problems regarding clinical application systems. The Clinical Systems Analyst works closely with team members, staff and other personnel to gain and understand the objectives and requirements for the assigned clinical system. Is also responsible for trouble shooting problems and challenges within the clinical information systems which may include software problems, hardware issues or even networking difficulties.

• Provides basic support for designated clinical applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.

• Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.

• Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.

• Provides day-to-day application support, completes service tickets, and participates in on call rotation.

• Assists with troubleshooting issues with members of other teams or business units.

• Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.

• Assists end user with system related issues, oversee dictionary database structure set up and maintenance as necessary for clinical information systems being used.

• Assists in meeting scheduling and preparation.

• Completes workflow documentation.

• Adheres to Service Level Agreements for incident management.

• Adheres to UHealth IT standards.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:

As an Associate Clinical Analyst you will report to the Senior Manager/Manager and will be responsible for:

• Assisting the team with implementing, building, upgrading, and modifying the application

• Assisting application team members with optimizing the application’s configuration, function, and access

• Assisting the team with day-to-day application support and resolving application issues

As an Associate Clinical Analyst you will:

• Serves as primary workflow support onsite contact for application end users

• Assist with the design, development, implementation, and maintenance of the specified applications

• Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design

• Perform basic analysis of new releases and determine how they will impact workflow

• Perform daily onsite rounding and assist with identifying issues and the work to resolve them

• Assist with providing day-to-day application support, evalu