Customer Service Rep- Pollock DFW CORR

 

 

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

 

 

The Role: 

 

Pollock Orora is seeking a Customer Service Representative for our Dallas, TX location.

• This position will report to the: Customer Service Manager
• Travel Requirement:  Less than 10% of Travel Required
•  FLSA Status: Non-exempt

 

What You’ll be Responsible For in this Role

 

In this role you will be the first point of contact representing the company to a diverse customer base.  Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations.  Manage the customer experience for an order from entry through completion.

 

Primary Duties & Responsibilities:

• Safety and Health of self and team working in the surrounding area.  Participation in all Safety Activities.
• Support and maintain ISO 9001 activities and ensure that required processes are maintained.
• High energy, friendly and professional greeting to customers; on-phone, in-person or email.
• Timely entry of orders received by phone, fax, email.
• Accurate order entry through detailed review of sales order generated compared to the customer purchase order.
• Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment.
• Problem resolution where necessary.

• Generate quotations and respond to RFQ’s in a timely manner. Follow-up on quotes to determine status and if order not won, find out why.
• Obtain market pricing feedback from customers for various product categories.
• Develop strong relations with accounts that result in sales growth.
• Coordination, purchasing and validation of tooling for customer orders,
• Product pricing within prescribed guidelines.  Through relationship and communication of value created by the company, earn a premium over competitive prices.
• Advise management of any special customer needs or situations that require their attention.
• Coordinate customer design requests and maintain design log for follow-up and completion.
• Proactive contact with customers to gain new orders.
• Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system; identify and record any problems relating to the product,