Inbound Phone Sales
Midwest Peterbilt GroupAbout the role
Job Details
Level EntryJob Location Peterbilt of Des Moines - Ankeny, IASecondary Job Location(s) UndisclosedRemote Type N/APosition Type Full TimeEducation Level High SchoolSalary Range UndisclosedTravel Percentage NoneJob Shift DayJob Category SalesDescription
Description and Purpose:
The Inbound Phone Sales person will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
Determine replacement part required by customer request or customer description of malfunction
Inform customer on substitution or modification of part when identical replacement is not available
Fill parts orders received by telephone
Utilize computer or catalog to determine part stock number and price
Receive and fill telephone orders for parts
Prepare wreck estimates and fax to customer
Keep work area neat and organized
Complete training requirements for the parts department
Attend scheduled parts meetings
Qualifications
Education/Training or Experience:
High School diploma or GED; or equivalent combination of education and experience
Intermediate to advanced computer skills required
1 year of experience in the heavy-duty truck industry preferred
Prior call room experience required
The Midwest Peterbilt Group is an EEO/AA employer. Pre-employment background check, physical, drug screen, and alcohol test required.
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