Regional Operations Director - Remote

Regional Operations Director - Remote

About Thriveworks 

Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.

About the Job

Thriveworks is looking for a Regional Operations Director to continue to drive growth and operational performance for our Psychiatry program. The Regional Operations Director is an operational leader responsible for driving performance, access to care, and clinician engagement across a multi-state region. This role oversees a panel of clinicians and is accountable for optimizing scheduling availability, utilization, and overall patient access, while ensuring alignment with company standards and workflows. In partnership with clinical leadership, this role supports the operational oversight of medication management services, ensuring timely access, continuity of care, and adherence to established processes. 

The ROD partners cross-functionally with clinical, operational, and support teams to execute key initiatives, improve patient experience, and drive consistent performance across their region. 

Key Responsibilities

• Oversee the clinician lifecycle, including onboarding, ramp, performance management, and retention, ensuring clinicians meet expectations for availability, utilization, and quality of care 

• Own regional performance across key metrics, including clinician utilization, scheduling availability, patient access, and retention, using data to identify trends and drive improvement 

• Manage revenue growth and labor costs to support company objectives

• Conduct performance management for clinicians, including coaching on productivity, scheduling behaviors, adherence to company standards, and addressing underperformance through structured interventions 

• Lead change management efforts by cascading communication, driving adoption of new initiatives, and supporting the execution of pilots and operational updates across the region 

• Partner cross-functionally with clinical, call center, billing, compliance, and marketing teams to support patient access, resolve operational challenges, and execute key business initiatives 

• Identify trends, gaps, and opportunities within the region and advocate for solutions that improve clinician performance, patient experience, and operational efficiency 

• Manage and support resolution of escalations, including patient complaints, safety concerns, and continuity of care challenges, ensuring timely and appropriate follow-up 

• Ensure clinicians maintain required scheduling availability and drive access to care, including same-day and near-term appointment availability; proactively address gaps in provider capacity and patient demand 

• Ensure adherence to operational workflows and standard operating procedures, including scheduling protocols, refill processes, and call dispositions; reinforce consistency and address breakdowns 

Qualifications

• 3+ years of managerial experience overseeing large care delivery teams

• 5+ years of experience in a healthcare setting

• A proven track record in business operations, change management, and performance management

• Experience managing remote or distributed teams

• Experience in behavioral health or healthcare access models

• Strong analytical / KPI management skills

• Demonstrated ability to influence and drive performance across a distributed, fee-for-service workforce 

• Strong organizational and execution skills with the ability to manage multiple priorities across a fast-paced, multi-state environment 

• Ability to operate effectively in a high-growth, fast-paced environment with shifting priorities 

• Strong written and verbal communication skills, with the ability to communicate effectively across clinical and operational stakeholders

• Familiarity with healthcare operations, including workforce management, prescribing, prior authorizations, labs, etc.

• Bachelor’s Degree

• Proficient in Google