Guest Experience Agent - Aethos Sardinia

Who We Are
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
About Aethos Sardinia
Situated in the charming town of Cannigione, Arzachena, Aethos Sardinia is not just a hotel; it is a luxurious residence. Our proximity to the most important centers of the Sardinia makes us a focal point for social events and glamorous evenings. Moreover, the allure of the most beautiful beaches of the region is just a short distance away. Aethos Sardinia is not just a place to stay, it's an experience waiting to unfold, it's Mediterranean-inspired elegance. Your journey at Aethos Sardinia is not just a job; it's an opportunity to be a part of an exquisite narrative. We believe in fostering a workplace where your skills are valued, your growth is nurtured, and where every day presents new opportunities to excel.
Job Overview
The Guest Experience Agent is responsible for delivering exceptional service and creating personalized experiences for guests throughout their stay. Acting as the main point of contact, this role ensures that all guest needs, preferences, and special requests are anticipated and fulfilled, enhancing overall guest satisfaction. The Guest Experience Agent collaborates closely with the Front Office to ensure a seamless and memorable stay for every guest. This role requires a guest-centric mindset, excellent communication skills, and the ability to create meaningful connections with travelers from diverse backgrounds.

Essential Job Functions and Responsibilities

• Guest Engagement & Personalized Service
• Anticipate guest needs by proactively gathering preferences and special requests before check-in.
• Offer tailored recommendations and create unique experiences based on guest interests and expectations.
• Handle VIP arrivals, special occasions, and guest amenities, ensuring a high level of service and attention to detail.
• Maintain an up-to-date knowledge of hotel services, facilities, and local attractions to provide expert guidance to guests.
• Communication & Coordination
• Act as a key liaison between guests and hotel departments, ensuring seamless communication and execution of requests.
• Work closely with the Front Office to personalize the guest journey.
• Address and resolve guest concerns in a professional and empathetic manner, ensuring prompt follow-up.
• Maintain accurate records of guest preferences and feedback to enhance future stays.
• Service Excellence & Problem Resolution
• Monitor guest feedback through direct interactions and online reviews, identifying areas for service improvement.
• Take immediate action to resolve guest issues, escalating complex situations when necessary.
• Assist with surprise and delight initiatives to enhance the guest experience and foster loyalty.
• Guest Loyalty & Retention
• Build lasting relationships with guests, encouraging repeat visits and positive word-of-mouth.
• Gather insights on guest expectations and contribute ideas to improve the overall guest experience.
• Operational Support & Reporting
• Assist in preparing reports on guest satisfaction, trends, and service enhancements.
• Ensure accurate documentation of guest interactions, special requests, and service recovery actions.
• Support the Front Office team in peak periods, assisting with check-ins, check-outs, and general guest inquiries.

Core Competencies

• Fluent in English & Italian is a must
• 2+ years of hospitality experience
• Capable of creating a passionate, friendly, and high thriving work environment
• Collaborative and communicates well to provide