AVP, Technology – PayPal Savings Technology Lead

Job Description:

Role Summary/Purpose:

The AVP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program.  This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks. This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner with key stakeholders (including GMs, PayPal leaders, product and technology leads, architects and other stakeholders) to implement deposit product features and provide ongoing communication through project execution.

• Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment.

• Manage technology relationship with PayPal and internal cross-functional business and technology teams.

• Support project and program management for the PayPal Savings program, focusing on Synchrony governance and oversight requirements of PayPal led initiatives

• Coordinate internal cross functional workstreams to ensure leadership is up to date on status of the program. 

• Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes.

• Own technology L3 governance activities related to PayPal Savings, including the ongoing identification, assessment of key operational risks (RCSA’s) and the effectiveness of controls that address those risks.

• Act as the primary technical liaison for internal and external audits, coordinating documentation requests, managing responses, and driving resolution of audit findings.

• Document IT oversight governance of key processes, reviews, controls, and governance processes, including but not limited to projects, production incidents, disaster recovery testing.

• Participate in issue management processes including Enterprise Governance, Risk Management and Compliance (EGRC) processes.

•   Perform other duties and/or special projects as assigned.

Qualifications/Requirements: 

• Bachelor's degree in Computer Science, Engineering, or a related field with minimum 4+ years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology.

• Prior experience as technical lead/technical project or program manager 

• Experience owning and delivering a mission critical projects on time and within budget

• Willing to work in a fast-paced environment with PayPal as well as internal cross functional teams 

• Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders. 

• Excellent written and oral communication skills. Adept at presenting complex topics, influencing and executing with timely / actionable follow-through. 

Desired Characteristics:

• Prior work experience in Banking/FinTech company

• Ability to drive strong partnerships with second line teams

• Demonstrated ability to manage complexity and multiple initiatives

• Experience in retail deposits, regulatory, or risk

• Experience dealing with sensitive data and software development in highly regulated environment

• Demonstrated experience in working with partners and clients  

• Leadership experience operating at a strategic level as part of a cross functional team

• Experience operating as part of a cross functional team

• Use of advanced technical & analytical competencies in driving effective strategic goals

• Advanced exper