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ER Client Intake Coordinator
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 18 Jul 2025
💰 $64,000/yr($50,000/yr – $64,000/yr)
About the role
Client Intake Coordinator – Emergency Department (Swing Shift)
Location: Concord, CASchedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:00 AM
Compensation: $25 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM)
About SAGE Concord
SAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. Want to know more? Check out our website here: SAGE ConcordPosition Summary
As a Client Intake Coordinator in our Emergency Department, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.Key Responsibilities
- Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team
- Accurately and efficiently triage emergency cases based on presenting symptoms and urgency
- Obtain patient histories from clients and enter information into the medical record
- Take initial vital signs and assist with physical intake of patients when appropriate
- Coordinate with technicians and doctors to prioritize cases and communicate updates to clients
- Maintain accurate invoicing by entering service charges during the intake process
- Prepare exam rooms for incoming patients and maintain cleanliness
- Help manage client expectations with clarity, compassion, and professionalism during high-stress situations
- Support ER team flow and ensure timely handoffs between shifts
Qualifications
- High school diploma or equivalent required
- Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)
- Strong communication, interpersonal, and customer service skills
- Proven ability to stay calm under pressure and multitask in a fast-paced environment
- Understanding of veterinary terminology and emergency care protocols
- Comfortable lifting 40+ lbs and standing for extended periods
- Bilingual skills a plus, but not required
Schedule
- 4/10 schedule: Wednesday–Saturday
- Swing Shift: 4:00 PM – 2:00 AM
- Must be available for some holidays
Compensation & Benefits
- Pay range: $25 – $32/hour, based on experience
- Shift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AM
- Health, dental, vision, life, and disability insurance
- 401(k) retirement plan with employer match
- Paid time off and flexible spending accounts
- Employee Assistance Program (EAP)
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