Senior Field Service Engineer

Position Title: Senior Field Service Representative (FSR)
Requisition ID: 1667
Position Location: San Diego, CA (hybrid)
Position Reports To: Program Manager
Supervises Others: No
Salary Range: $86,000 - $117,000

Trident has built a reputation as a trusted provider of aerospace and defense electronics & processing systems including digital RF & Optical command and control solutions and atmospheric and airborne sensors. Our three operating units: Space Electronic Systems (SES), Integrated C4ISR Systems (ICS) and Optical Precision Systems (OPS), develop within the agile development framework which enables us to produce proven, purpose-built systems that solve our customers’ mission critical challenges across space, air, land, and sea.

Trident’s Integrated C4ISR Systems (ICS) specializes in products and services which improve the safety and survivability of our armed forces.  We develop solutions for a wide range of demanding missions and environments, including tactical communications systems for multi-national interoperability, autonomous predictive maintenance and logistics solutions, and scalable, responsive, all-domain surveillance systems.  Trident's integrated systems support the protection of the National Capital Region and various military installations both domestic and abroad. We can deliver innovative, high-performance solutions that meet our customers' evolving requirements by integrating our specialized knowledge in electronic systems with appropriately scaled development methodologies.

Position Summary

The Senior Field Service Representative (FSR) will represent Trident directly at customer sites to provide installation, maintenance, training, advocacy, and other activities as covered under the customer support contract(s). May lead installation or support teams and serve as Technical Lead on various projects. Responsible for successful project completion, repairs, test, training, demonstration, and other field representative activities. The role will include supporting onsite installation and integration efforts of C4I components at customer sites, primarily directly on military installations. While not onsite, the Senior FSR will support related C4I products and support systems to include planning, configuration, system administration, and documentation.

This role will interact directly with the end users of Trident commercial products to provide installation, support, training, and other services as required, primarily onsite. The role may lead installation efforts and have influence over the development and maintenance of fielded systems.

Duties and Responsibilities

• Lead On-Site Technical Operations – Act as the senior troubleshooter and primary point of contact during system installs, upgrades, and issue resolution for C4I products. 
• Own Product Health – Diagnose hardware/software faults, execute repairs or mitigating solutions, and perform preventative maintenance to keep mission-critical equipment fully operational. 
• Install and Integrate Solutions – Configure products and supporting infrastructure, verify end-to-end connectivity and security compliance before hand-off to the customer.
• Document Support Activities – Capture onsite actions, troubleshooting steps, lessons learned, and new training requirements in Trident standard formats; maintain site support logs and asset records as required per the support contract. 
• Provide Training – Train the end users and other relevant personnel on Trident’s products delivering hands-on instruction both in the classroom and in the operational environment to ensure consistent and effective use of Trident’s products.
• Coordinate with Stakeholders – Interface daily with Trident and/or customer program managers, engineers, end-users, and logistics teams to solicit support requirements, provide feedback, respond to support requests, and schedule work. 
• Champion Product Feedback – Identify new use cases, relay user insights and requests, and collect field data to drive product improvement, feature roadmaps, and required software upgrades.
• Perform other duties as assigned. 
  
  

Required Qualifications

• Bachelor’s degree and at least 6 years of related experience (or 10 total years in lieu of a degree). 
• Experience in field installation and support with C4I technologies or experience in the maintenance and employment of the customer systems.
• Experience leading small service, maintenance, and/or integration projects, providing technical direction, troubleshooting, and resolving technical issues.
• Ability to read, execute, and edit technical installation documents and maintenanc