Front Office Manager

Hotel: 

Omaha Embassy Suites

555 South 10th St

Omaha, NE 68102

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Do you love hospitality and have a passion for delivering exceptional guest experiences? The Embassy Suites Hotel is in downtown Omaha’s Old Market district, a 10-minute walk from the Durham Museum, Orpheum Theater, and Holland Performing Arts Center. The CHI Health Center is half a mile and Henry Doorly Zoo is two miles away. Enjoy our newly remodeled property with unique benefits to you. We are seeking a dynamic and dedicated Front Office Manager to lead our great front desk team and ensure every guest feels right at home.

Come join our team of leaders who are passionate about servicing guests while taking care of the people who make it happen, our associates. 

With Atrium Hospitality you can be a part of one of the largest hotel management companies in the United States.  We are passionate about our CORE values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork and instill these into each of our associates daily.

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the