Customer Services Manager - Brand

<p>The Sofidel Group </p> <p>The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801 million Euros (2022) and a production capacity of over one million tonnes per year (1,440,000 tonnes in 2022). “Regina”, its most well-known brand, is present on almost all the reference markets. Other brands include: Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, KittenSoft, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel’s greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.</p> <h2>PURPOSE</h2> <p>To ensure and support sales strategy implementation in the designated LOBs. </p> <p>To guarantee service quality to internal and external clients in compliance with operational/management company procedures.</p><h2>MAIN RESPONSIBILITIES</h2> <ul> <li>Guarantees the operational efficiency of sales services in compliance with sales strategy</li> <li>Reports any variances in sales strategy implementation</li> <li>Supports the Marketing &amp; Sales Director and the sales force in analysing sales and client/product margins</li> <li>Gathers and elaborates customer satisfaction information</li> <li>Collaborates with Management Account Dept to guarantee data and information quality</li> <li>Collaborates with the other Organisational Units to manage any critical circumstance</li> <li>Leading a virtual team based in the Customer Service Center in Poland</li> <li>Is responsible for his/her staff recruitment, professional growth, motivation and empowerment</li> <li>Promotes Company Principles and Values</li> <li>Active support of employees in daily business</li> </ul> <h2>.</h2> <p>ADDITIONAL REQUIREMENTS</p> <ul> <li>Excellent knowledge of English (C1) and German (C1) is required</li> <li>Excellent knowledge of customer services activities, experience of at least 2/3 years in managing function in international working company in the FMCG sector</li> <li>Good knowledge of using SAP tools</li> <li>Knowledge how to handle promotion costs</li> <li>Ability to manage people (also remote), creating an correct and motivating working climate</li> <li>Objectives oriented</li> <li>Ability to identify priorities and to define  and plan necessary actions</li> <li>Ability to “read” numbers , interpret them and always to have a clear and immediate awarenes</li> </ul> <p> </p> <p>WHAT WE OFFER</p> <ul> <li>Attractive manager position in our sales office in Cologne (office-based)</li> <li>A full-time employment, unlimited with flexible working hours</li> <li>The chance to work in an international Group and a concrete opportunity for professional growth</li> <li>A dynamic environment based on teamwork</li> <li>Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend </li> </ul>