Lead ServiceNow developer - HRSD, ITSM

We currently have a career opportunity for a Lead ServiceNow Developer with strong HRSD and ITSM knowledge to join our team. 

Job Overview:

As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

• Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver.
• Serve as a technical lead and mentor.  Provide technical support or leadership in the development and continual improvement of service.
• Develop and maintain effective working relationships with team members.
• Demonstrate the ability to adapt and work with team members of various experience level.

• Proven consulting experience as a key technical resource leading the development and delivery of HRSD solutions in client environments
• Expert level proficiency in HRSD product line including current HRSD CIS and Suite certification(s)
• Experience in other ServiceNow modules such as ITSM, ITOM, ITAM etc. would be considered a plus. 
• Provide best practices and architectural guidance for newly built solutions and how it interfaces with other ServiceNow modules
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides
• Conduct regular system assessments and performance tuning to optimize the ServiceNow HRSD environment
• Experience in configuring Employee Center branding, taxonomies, publishing content, HRSD workspace and virtual agent and topic conversations. 
• Proven experience working on core HRSD functionalities such as HR Services, COEs, HR Lifecycle events, Manager Hub etc.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. 
• Familiarity with AI-enhanced platforms is a plus. 
• A solid understanding of AI capabilities and limitations including ethical considerations is expected
• Should be comfortable with making UI updates such as creating new widgets, customizing existing portal widgets etc. 
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.
• Proven experience in designing integration solutions from ServiceNow to other HR applications such as Workday, UKG Pro, Rippling etc. 
• Strong ownership, accountability, and attention to detail in all work efforts
• Experience with SDLC processes implementing in a variety of project methodologies such as Agile/Scrum
• Must be open to travel.

ABOUT THE TEAM

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale. 

ADDITIONSL INFORMATION

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital st