New York Customer Welcome Center Technical Program Experience Lead

New York Customer Welcome Center Technical Program Experience Lead

Description -

Description -

The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in New York CWC. The role, based onsite in New York City, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.

This is a highly visible role, representing one of the world’s leading Tech Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who has deep technical skills detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings.

Key Responsibilities

• Leads deployment and execution of the customized customer experience for assigned segment/product/solutions.

• Owns technical aspects of NY CWC, implementing demos and working closely with the Tech & Innovation team

• Demonstrates products live and recorded for briefings, webinars, and other activities.

• Act as an HP spokesperson throughout customer-facing presentations and demonstrating HP’s products and solutions, maintaining a professional, welcoming, and engaging presence for guests throughout their visit.

• Learn and maintain a current knowledge of HP products, solutions and strategy.

• Execute troubleshooting of innovation showcases, spaces, and technology displays

• Conducts pre-executive briefing calls with discussion leaders and account representatives to facilitate information exchange about the customer and to identify key messages for each speaker.

•  Creates effective agendas and customer-centric content for the briefing, to align with customer experience goals.

• Performs data analysis by collecting and analyzing customer data and drawing actionable insights to enhance customer experiences.

• Participates in designing and administering customer surveys and feedback mechanisms to gauge customer satisfaction.

• Works independently on moderate scope customer experience problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education and Experience Required:

• Four-year or Graduate Degree in technical field (degrees in Computer, Telecoms, Electronics, or similar engineering majors are preferred), or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 5-10 years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience.

• Technical skills to demonstrate technology to customers/partners and setup technical demos

• Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries.

• Proven ability to lead demonstrations and/or presentations with confidence and credibility.

• Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding.

• Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.

• Ability to interface effectively with all levels of management and functional disciplines.

• Ability to maintain confidentiality and handle sensitive information.

• Self-driven, detail oriented.

• Resourcefulness to seek solutions and support for technical issues.

• Familiarity with video conferencing software, presentation tools, and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus.

• Strong interpersonal skills; ability to work as part of a team.

• English language fluency; demonstrated proficiency in second language a plus.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. Thes