Retail Dispensing Optician

Dispensing
Optician

New Job Current Job Revisions


Summary:
State Licensed
Optician assigned primarily to the retail floor. Sell eyewear products and
services utilizing the SERVE selling strategy to Super Serve the Customer’s
needs.

Essential Responsibilities:
1.
Complete retail final inspection of all eyewear and
dispense eyewear to ensure accuracy of prescription, fit and comfort to
include the dispense with the 7-Point Quality Check.
2.
Answer telephone promptly and professionally or a prompt
greeting and obtain prescription for in-store customers. Be able to provide
the potential customer with basic information such as: starting price points
for lenses, current in-store promotions, Doctor’s phone number, Unbeatable
Price Guarantee, invite them into the store and thank them for calling.
3.
Identify customer’s needs through Lifestyle selling
techniques and match frame to customer’s face shape and prescription and
utilize the Lens Selling Kit to assist in educating the customer throughout
the sales process to increase their knowledge and understanding of available
lens options.
4.
Stock, clean, and straighten displays; clean and organize
the entire store, ensure frames are ticketed properly.
5.
Adjust and repair eyewear and process defective, spoiled,
and cannibalized frames.
6.
Complete Company required training programs.
7.
Follow Company safety rules and standards.
8.
Other duties as assigned by management to include
opening/closing procedures as well as cross training.

Experience/Education:
•
One (1) year of related experience
•
HS diploma, GED or equivalent related job experience
•
Opticians State License required

Additional Requirements:
•
Communication, interpersonal and negotiation skills
•
Ability to read, analyze and interpret insurance forms
and prescriptions

Mental/Physical
Requirements:

•
Work
changing schedules to meet business demands
•
Work
inside location
•
Strong organizational skills
•
Speak clearly and effectively
•
Calculate and manipulate numbers/data
•
Read English
•
Problem solve/reasoning
•
Meet customer expectations
•
Work under stress with interruptions and deadlines
•
Follow procedures and instructions
•
Use computer effectively and view computer screen
•
Exhibit empathy in all interactions
•
Bend and stoop continuously
•
Reach above shoulder continuously

Training Requirements (where applicable)
•
Complete company required training within
appropriate timelines
•
Cross training in all departments as needed

Essential
Responsibilities related to Physical Demands/Work Environment:

The physical
demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform essential functions. While performing the duties of this job, the
associate is required to stand, use hands and fingers to handle, feel, pick or
pinch, and talk or hear most of the time. The associate is occasionally
required to stand, walk, and reach with hands and arms. The
associate must frequently lift and/or move up to 20 pounds. The noise
level in this location is moderate (use of computers, printers and machines).

Essential
Responsibilities related to Behavioral Characteristics:

•
Must
be detail orientated and well organized.
•
Must
be able to communicate clearly and effectively with other associates and
clients.
•
Must
be energetic and self-motivated.
•
Must
be a team player.
•
Must
be able to problem solve.
•
Must
work onsite and participate in interactive onsite meetings on a regular and
predictable basis
•
Must
have the ability to initiate immediate interaction, coordination and
collaboration with team members, clients, customers etc.


HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected
health information (PHI) as described in the Notice of Privacy Practices and
HIPAA Privacy Policies and Procedures. As a component of job roles and
responsibilities, Associates may have access to covered information, cardholder
data or other confidential customer information which must be