Certified Medical Assistant - HEB Wellness Primary Care Clinic - Cypress Market

Responsibilities

 

Location: 24224 Northwest Fwy Ste E500, Cypress, TX 77429

 

Click here to learn more!!

 

Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than Partners have ever experienced: accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.

 

As a Certified Medical Assistant, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members.

 

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

 

Do you have a:

HEART FOR PEOPLE... willingness to serve each patient as a personal guest?

HEAD FOR BUSINESS... committed to provide excellent service by building / maintaining customer relations?

PASSION FOR RESULTS... drive to help build our customer base?

 

We are looking for:

- a high school diploma, or equivalent

- experience as a medical assistant, admissions rep, or in-clinic support

- Basic Life Support (BLS) certification - Must be through America Heart Association (AHA)

- Medical Assistant certification (CMA) required from one of these organizations

 

National Health Career Association

American Association of Medical Personnel

American Medical Technologists

National Association for Health Professionals

American Association of Medical Assistants

National Center for Competency Testing

 

 

What is the work?

 

Customer Service:

- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible

- Assists with check-in process; processes transactions required to begin / complete patient visits

- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails

- Resolves patient complaints; assists patients in all Clinic-related inquiries

- Promotes H-E-B Wellness Primary Care services

- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)

- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery

- Serves as a resource to patients; facilitates coordination of patient care

- Assists with patient referral process, and associated follow-ups

- Obtains referring physician orders and outside facility images / reports as necessary

 

Patient Care:

- Performs patient intake interviews; takes medical histories; checks / records vital signs

- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support

- Replenishes medical supplies / materials

- Maintains collaborative, professional relationships with clinic staff

- Ensures adherence to HIPAA regulations

 

What is your background?

- High school diploma, or equivalent

- Graduate of an accredited medical assistant

- Medical Assistant certification (CMA)

- Basic Life Support (BLS) certification

- 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)

- 1+ years of experience in phlebotomy / blood drawing (preferred)

- Experience in customer service

- Experience working with electronic health records (preferred)

 

Do you have what it takes to be a fit as an H-E-B WPC Medical Assistant?

- Knowledge of medical terminology

- Proficiency in MS Office, related software / applications

- Advanced interpersonal, customer service, and issue-resolution skills

- Advanced written / verbal communication skills

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