Global Security Operations Center Manager

Essential Job Functions

• GSOC Operations & 24/7 Command
• Lead and manage 24/7 GSOC operations, ensuring continuous monitoring, staffing coverage, and shift handover discipline.
• Establish and maintain standard operating procedures (SOPs) for transportation-related security and disruption events.
• Maintain operational readiness across all GSOC systems, processes, and personnel.
• Serve as the primary escalation point for security incidents requiring management or executive engagement.
• Ensure GSOC operations align with approved policies, SOPs, escalation matrices, and crisis playbooks.

High Value & HVHR Monitoring

• Oversee real time monitoring of HVHR shipments, including GPS/telematics, sensor alerts, route deviations, prolonged stops, and seal integrity events.
• Ensure disciplined enforcement of HVHR and High Value Security Policies, including stop governance, documentation, and evidence capture.
• Direct coordinated response to incidents including:
• Suspected or actual theft
• Tampering, seal breaches, and suspicious activity
• Missed handoffs, excessive dewll, unauthorized stops, and errant delivery
• Ensure proper chain of custody documentation during recoveries, inspections, and transloads.
• Ensure rapid escalation to operations, security leadership, and customers (when required).

 Incident Management & Resolution

• Lead GSOC response to security incidents, including transportation security events, facility alarms, access control violations, and personnel safety incidents.
• Ensure incidents are assessed, categorized, escalated, and resolved in accordance with established incident severity thresholds.
• Coordinate with internal stakeholders (Global Security, Operations, IT, Legal, Safety, Communications) and external partners (carriers, law enforcement, security vendors).
• Oversee production of incident reports, after action reviews, and corrective action tracking.

Crisis Management & Executive Coordination

• Support and execute crisis management activation for major incidents impacting business continuity, life safety, or reputation.
• Serve as GSOC lead during crisis events, providing accurate, timely situational awareness to leadership and the Crisis Incident Command Center (CICC).
• Ensure alignment with Crane crisis management, business continuity, and emergency response frameworks.
• Support crisis exercises, tabletop simulations, and readiness testing.
• Threat Intelligence & Risk Monitoring
• Direct collection, analysis, and dissemination of threat intelligence, including geopolitical, criminal, weather, and operational risk indicators.
• Integrate intelligence into GSOC workflows to enable proactive risk identification and early warning.
• Ensure intelligence products are actionable, timely, and aligned to operational decision making.
• Maintain awareness of emerging threats impacting logistics, transportation, and facilities.
• Physical Security Systems (CCTV & Access Control)
• Oversee GSOC monitoring of CCTV, access control, intrusion detection, and alarm systems, where integrated.
• Ensure GSOC staff are trained and authorized to monitor, validate, and escalate physical security events.
• Partner with Facilities, IT, and Global Security teams on system standards, coverage gaps, and enhancements.
• Support audits, access reviews, and compliance activities related to physical security systems.

 People Leadership & Performance

• Lead, coach, and develop GSOC supervisors, analysts, and intelligence staff.
• Ensure training, certification, and competency standards are met across all GSOC roles.
• Establish performance metrics, quality assurance standards, and continuous improvement initiatives.
• Foster a disciplined, calm, and professional operating culture suitable for high pressure environments.
• Other duties as assigned

Other Skills & Abilities 

• Excellent verbal and written communication skills and time management abilities.
• Incident Command & Decision Making
• Crisis Management & Executive Communication
• Operational Discipline & Attention to Detail
• Leadership Under Pressure
• Risk Based Thinking
• Cross Functional Collaboration

Physical Requirements

• Ability to travel to transportation sites and facilities as needed.

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus 
• Job may require extended sitti