Senior Event Manager | Kay Bailey Hutchison Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Event Manager will plan, direct, coordinate, supervise, and assist with all sizes of events from small single meeting room meetings up to and including full venue user events at the Convention Center. They will manage every aspect of their assigned events from the advance planning stages through the end of the event.  The Senior Event Manager will coordinate with the Safety and Security team to ensure events run smoothly.  They will be responsible for and ensure overall customer and lessee satisfaction and experience.  The Senior Event Manager, under the direction of the AGM / Director of Events, will research and compile information on best practices for policies and procedures for the Event Services Team. In the absence of the Director of Event Services, the Senior Event Manager will act as the Event Services Team leader.  The Senior Event Manager also assists the Director of Event Management in the training and development of Event Managers.  The role of Senior Event Manager requires a flexible schedule , including evenings, weekends, and holidays. 

 

This role will pay a yearly salary of $70,000 to $100,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until May 2, 2025.

About the Venue

This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, a 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads. 

Responsibilities

 

• Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, security, ticketing, etc. to ensure event runs as requested.
• Leads site visits and meetings with clients, their vendors and building departments and partners for all assigned events.
• Initiates and distributes required paperwork to communicate client requirements to appropriate facility departments.
• Ensures facility rules, regulations, and policies and procedures are enforced and adhered to.
• Anticipates problems and develops appropriate solutions.
• Investigates, analyzes, and solves operational problems and complaints.
• Assists in inventory, order, and maintenance of Event Services equipment.
• Prepares work-orders, event lay-outs, work orders, and post event notes for each event.
• Provides clear, concise, and timely communication of directives to department staff.
• Inspects completed work for conformance to standards.
• Observes and submits maintenance request orders for repairs and damages.
• Assumes the role of the primary contact and works directly with the client and show management once the event has been contracted and assigned. This includes assisting the client with arranging for services needed, the selling of ancillary services, additions/changes to space needs and other client/event support as necessary.
• Conducts facility inspections pre-, post-, and during events.
• Monitors the compliance of standard operating procedures of the Event Services Department.
• Works with relevant departments to ensure the prompt invoicing of clients.
• Maintains safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Maintains superior interpersonal relations with clients, employees, management, contractors, and union employees.
• Abides by and models all Human Resources Policies and Procedures.
• Serves as Manager on Duty as required during scheduled events.
• Acts as a leader within the Events department, helping develop and coach other team members.
• Assists with the development of departmental