Sr. Implementation Manager

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which will enable rapid growth and continued support of our mission. Our teams work remotely and have access to our offices in Colorado, New York, and Portugal. 

Cleerly is creating a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. 

About the Opportunity

The Senior Implementation Manager at Cleerly plays a critical role in ensuring the successful deployment and ongoing optimization of our technology within client environments. This role goes beyond traditional implementation management, encompassing post-implementation responsibilities that ensure clients continue to derive maximum value from our technology. The ideal candidate will have a strong background in project management, healthcare technology, and client services, with a passion for continuous improvement and innovation. The right candidate for this role has the ability to thrive in a startup environment with a strong sense of urgency, adaptability, and CAN DO attitude.

Responsibilities

1. Implementation Management:

• Be the subject matter expert and lead the end-to-end implementation of Cleerly's technology in hospitals, health systems, cardiology practices and imaging centers.
• Develop and manage project plans and timelines to DRIVE successful project delivery.
• Coordinate with internal teams, including product development, engineering, and support, to meet client needs.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.

2. Post-Implementation Support:

• Oversee post-implementation activities, including system updates, retraining, and special projects tailored to client needs.
• Collaborate with clients to identify opportunities for technology enhancements and process improvements.
• Schedule and deliver retraining sessions to ensure clients are fully utilizing Cleerly's technology as new features and updates are released.
• Work closely with the Client Services team to address any ongoing issues or challenges faced by clients, ensuring long-term satisfaction.
• Provide cross coverage as needed to the client services team and other duties as assigned

3. Special Projects:

• Lead special projects for clients post-implementation, including custom integrations, workflow optimizations, and advanced data analysis.
• Develop tailored solutions to meet the unique needs of each client, leveraging Cleerly's technology to drive improved outcomes.
• Ensure that all special projects are delivered on time, within scope, and to the satisfaction of the client.

4. Continuous Improvement:

• Gather and analyze client feedback through surveys to inform product development and service delivery improvements.
• Stay current on industry trends and best practices in healthcare technology implementation and client management.
• Lead internal initiatives to improve implementation and post-implementation processes, driving efficiency and client satisfaction.
• Work closely with the VP of Client Services to develop implementation processes, analytic dashboards, and key performance indicators for implementation.

 

Requirements 

• Bachelor's degree in healthcare, business, information technology, or a related field. A Master's degree is preferred.
• 7+ years of experience in implementation management, must be within the healthcare technology sector.
• Proven track record of successfully man